Northeast Ohio Chalets

"We were in a two floor room and it was spacious but it was not well kept. The furniture had stains and the floor did as well. The pull out mattress was awfully dirty and I couldn’t let my children sleep on it. I asked for extra sheets and pillows and they just gave us sheets. The hallways were dirty and the lighting in the room had bugs in it. I would definitely not stay here again despite the very sweet staff and good location. "

"TV not working properly during our stay and no maintenance was working on site overnight so no one could fix it. Staff was not very pleasant about us having a dog, even though the place is “pet-friendly.” Bathroom floor was very sticky. We have a crawling baby so I notice things like that. Overall not worth the large price tag."

"Staff were unbelievably friendly and made us feel welcome. Valet and bell hop service were fantastic. This is a great spot to stay, no question. We will be back."

"Great stuff"

"Overall very good"

"Great staff"

"This hotel is extremely run down! We didn’t have hot water for our stay and we were told there was nothing the could do. No room change no money back nothing! Our key card never worked our phone never worked we paid for breakfast while booking then they tried to charge us again while eating. Terrible hotel!!"

"Visibly the hotel looks pretty nice. The reason I booked this hotel was because I was going to be in the area for spring break and it had a swimming pool which unfortunately I found out at check-in, that the pool was down for maintenance. Some type of a disclaimer or posting on the website or in confirmation emails regarding this would’ve been nice. The room itself was clean and nice, but the plumbing not so much. The sink had no hot water. The shower faucet had a constant drip, and the whole thing was shaking with inside the wall. The sink also had a very slow drain to it. I did inform the woman at the front desk at checkout of these issues, and she said that she would notify the manager and have them contact me which no one ever did. As I was walking out with my kids, there was a gentleman mopping the floor, and wasn’t too pleased that we walked on his wet floor as we were walking out. To some degree, I can understand his frustration but at the same time I would not be mopping the floor, literally at the busiest time of the day which would be checkout time. There wasn’t exactly anywhere else for me to walk either. Breakfast was…. Meh "

"Hotel is nice, room was clean. Unfortunately we stayed in the 2nd floor and could hear noice from dining area beneath us early in the morning and noise echoing from the 1st floor reception area late at night because of balcony opening from 2nd looking down to 1st floor. The surrounding area is fine, many of the restaurants arent open very late. Several quick sightseeing options within walking distance. "