Northern Vietnam Residences

"Excellent"

"Stayed here for a week and had a really great experience. The hotel was clean, and the staff were always friendly and helpful. Loved the buffet breakfast - lots of options and everything was fresh. The location was also perfect and made it easy to get around. I would definitely come back!"

"A great hotel in a really convenient location. The staff were amazing! Had a great time. "

"Staff were great and helped us with early check-in as well. The overall property condition was good except the fact the there were no lifts/they were non-operational. Breakfast needs some work too as the options were very limited specially for people who don’t eat pork."

"The hotel description is misleading. There is NO onsite breakfast facilities. Breakfast is down the road, outside the hotel!! When we arrived, the only lift in the hotel was "out of service". This is definitely NOT a 4* hotel. It is more like a 1* hotel. This hotel does NOT come with the concierge, the facilities, decor, or top notch service that all 4* hotels offer. This hotel offers absolutely nothing. The staff are miserable and unhelpful. The rating for this hotel definitely needs to be reclassified. Regarding the room. We asked for 2 room queues, but was told we could only have one and if one of us needed to access our room we had to get reception to let us in. The sockets in the room was loose. The kettle needed to be unplugged to stop it over boiling. There are some good points to this hotel, and that is it's location. It is on a quirky road in the centre of all the hustle and bustle."

"The breakfasts were amazing with something for everyone. I will miss that choice a lot. "

"Great service by the staff, really outstanding. There was one night where a friend and I were at a lost for where to go for dinner and it was running late. One of the staff members helped us quickly call up a place and got us a table! Saved our night, and the food was delicious!"

"Great hotel"

"From the minute they spotted us making our way to the hotel, the staff of the Grand Hotel du Lac did everything they could to give us a fabulous experience. They were warm, professional and efficient and served with their heart. The hotel is comfortable and well situated near the lake and old town. The breakfast is varied and delicious and the service was excellent. If you visit the rooftop bar, you must try the gin basil smash. It is amazing!"