“I am requesting a full refund for our stay at Days Inn by Wyndham Rivière-du-Loup.
Our Expedia confirmation explicitly shows that the reservation was made for 2 adults and 3 children — five registered guests — in one room. Despite accepting this reservation, the hotel provided us with a room containing only two beds and no additional sleeping accommodation for the fifth registered guest.
This was not a misunderstanding about our party size. Our Expedia confirmation clearly documents five……
“Great sized room with an additional sofa bed. Communal kitchen had everything you needed and more to cook. Wonderful town. Do glad we visited and would stay there again. Staff were very helpful.”
“No amenities, no reception area. A phone on outside wall. Nothing like pictures. Only one bed showed 2. Back behind a gas station couldn't find it at first. I would like my money back. You should delete them from your selections.”
“Pas d'air climatisé, pas de glace, il a fallu que je demande au restaurant. Ils ont accepté.
Le départ a 10h30, je trouve cela très tôt. L'endroit le plus cher de notre escapade pour beaucoup moins de services.”