Dear Christopher, Thank you for your review. We are pleased to know you enjoyed your overall stay with us and liked our spotless accommodations. However, we regret not meeting all of your expectations due to our ongoing renovations. We hope that you are able to return when the work is complete, as we would like for you to experience our new and improved accommodations. Thank you again, we appreciate your business.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Felix, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Hyatt Regency Greenwich soon!Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Richard, Thank you for being our guest and for sharing your feedback with us. We regret that we did not meet your expectations and apologize for the inconvenience caused by our ongoing renovations. The message about our ongoing remodeling is on our hotel website, along with the dates, so guests can have this information before booking with us. We regret you were not aware of this, and we appreciate your patience. We are also sorry for the predicament with your reservation and understand your frustration. Reservations made through a third-party booking site must be canceled by them. We recommend that you contact them directly for assistance. We hope you will allow us another opportunity to host you in the future.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Fiona, Thank you for your kind rating. We are so glad you enjoyed your stay with us at Hyatt Regency Greenwich. We look forward to seeing you again for another great experience.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Carl, Thank you for staying with us and for your candid review. We are sorry that the ongoing remodel impacted your stay. We are very excited about the outcome of our modernization and hope you will stay with us again to experience the final results. We appreciate your business and look forward to welcoming you back to our updated hotel.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Guest, Thank you for being our guest and for sharing your feedback. We regret that we did not meet your expectations and apologize for the inconvenience caused by our ongoing renovations. The message about our ongoing remodeling is on our hotel website so guests can have this information before booking with us. We regret you were not aware of this, and we appreciate your patience. We understand your frustration, and we are grateful for your patience. We hope that you will consider a return visit when our improvements have been completed so you can experience our revitalization firsthand. Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Brett, Thank you for being our guest and for sharing your feedback. We regret that we did not meet your expectations and apologize for the inconvenience caused by our ongoing renovations. The message about our ongoing remodeling is on our hotel website so guests can have this information before booking with us. We regret you were not aware of this, and we appreciate your patience. We are excited about the final result and hope that you will have the opportunity to enjoy our new atrium lobby at a later date. Thank you again, and safe travels.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Richard, Thank you for being our guest and for sharing your feedback. We regret that we did not meet your expectations and apologize for the inconvenience caused by our ongoing renovations. The message about our ongoing remodeling is on our hotel website so guests can have this information before booking with us. We regret you were not aware of this, and we appreciate your patience. We are excited about the final result and hope that you will have the opportunity to enjoy our new atrium lobby at a later date. Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Tracy, Thank you for being our guest and for sharing your feedback. We regret that we did not meet your expectations and apologize for the inconvenience caused by our ongoing renovations. The message about our ongoing remodeling is on our hotel website so guests can have this information before booking with us. We regret you were not aware of this, and we appreciate your patience. We are also sorry for the oversights with your room, and we will share your concerns with our housekeeping team to ensure such mistakes are not repeated. We would love for you to experience our updated look and hope you will come back and see us. Thank you again.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Stephen, Thank you for choosing our hotel for your recent stay. We apologize for the issues you experienced due to our remodel. We understand your frustration, and we are grateful for your patience. We hope that you will consider a return visit when our improvements have been completed to experience our renewed and refreshed hotel firsthand.Warm regards, Sherry Hicks-Buckles,General Manager

Dear Candace, Thank you for being our guest and for sharing your experience with fellow travelers. We are sorry for the inconvenience you experienced due to our ongoing remodel. We would love for you to experience our updated look and hope you will come back and see us. Thank you again.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Dan, Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear James, We appreciate you sharing your concerns. We sincerely apologize for the unsatisfactory service you received from our associates. We certainly understand the frustration you must have felt and appreciate your patience. We will address this appropriately with them. We are also sorry for the inconvenience you experienced due to our ongoing remodel. We would welcome the opportunity to show you this is not typical and provide the service you deserve from us every visit.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Scott, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide a wonderful experience to all of our guests; therefore, we are truly sorry for the inconvenience caused due to the maintenance issue you encountered and that we were unable to fix this to your satisfaction. We also apologize for the way our associates handled these matters and are grateful for your patience. Your feedback is important to us, and we have shared it with the appropriate individuals to improve our services going forward. We hope you will stay with us another time so we can provide you with a much more satisfying visit.Warm regards, Sherry Hicks-Buckles,General Manager

Dear Mike, Thank you for the fantastic rating! It is always exciting to know that we exceeded all of your expectations, and we are thrilled you enjoyed your stay. It was our pleasure serving you at Hyatt Regency Greenwich, and we look forward to seeing you again soon. Warm regards, Sherry Hicks-Buckles,General Manager

Dear Matthew, Thank you for your honest evaluation. We apologize for the inconvenience you experienced due to our ongoing renovations and are grateful for your patience. We do keep updated information regarding modernization on our sites so our guests can be aware of it. In the future, as a precaution, we request you to reach out to our front desk before booking with us for information regarding similar issues. We hope you will consider a return visit to experience our renewed hotel firsthand when our improvements have been completed. We would love to have a re-do the next time you visit the area.Warm regards, Sherry Hicks-Buckles,General Manager

Dear Isai, It is rewarding to know you loved your stay! All of us here at Hyatt Regency Greenwich look forward to making many more great memories with you. Thank you for choosing us during your time in the area.Warm regards, Sherry Hicks-Buckles,General Manager

Dear James, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Warm regards, Sherry Hicks-Buckles,General Manager

Dear Nikita, It was a pleasure having you as our guest at Hyatt Regency Greenwich. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Remegio, Thank you for taking the time to share your experience; we appreciate you choosing us! However, we apologize that your stay did not meet all of your expectations. We know that the small details add up and make a significant impact on your overall impression. We would love another opportunity to bestow the service we customarily provide. Thank you again for your feedback, and we hope to see you soon.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Matthew, We regret not meeting all of your expectations and are looking forward to the reimaging and re-conception of our food and beverage offerings in the near future. In the meantime, we have Pemberwick Market and Bar as a dining option, along with Drinking and Dining - Delivered, which can be enjoyed throughout our atrium area. We value your feedback and hope you will allow us an opportunity to regain your trust and provide you with the seamless stay you deserve.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Magaly, Thank you for the great review! It is always exciting to know that we exceeded all of your expectations, and we are glad to read you liked your clean accommodations. It was our pleasure serving you at Hyatt Regency Greenwich, and we hope to see you again soon. Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Iman, Thank you for the great review! It is always exciting to know that we exceeded all of your expectations, and we are glad you enjoyed your stay. It was our pleasure serving you at Hyatt Regency Greenwich, and we hope to see you again soon. Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Hakim, Thank you for the fantastic review of your stay at Hyatt Regency Greenwich. We are pleased to read that you loved our well-maintained property in addition to the attentive and professional service from our courteous colleagues. We appreciate you mentioning the time utilizing our amenities. It was a pleasure hosting you, and we look forward to your next visit to the area.Warm regards, Sherry Hicks-Buckles,General Manager

Dear Tiffany, Thank you for choosing Hyatt Regency Greenwich and for your excellent rating. We are thrilled to read that you thoroughly enjoyed our spotless property in addition to the attentive and thoughtful service provided by our devoted associates. It was a pleasure accommodating you, and we look forward to welcoming you back.Warm regards, Sherry Hicks-Buckles,General Manager

Dear Cesar, Thank you for choosing Hyatt Regency Greenwich and for your generous feedback. We are pleased to know that your stay was perfect in every way possible. We are also delighted that you loved our excellent check-in service and comfortable accommodations. We appreciate your business, and we look forward to welcoming you back soon.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear David, Thank you for staying with us and for your candid review. We are sorry that our ongoing remodeling impacted your overall experience. The information regarding our transformation is available on our website; therefore we regret not meeting your expectations. We are very excited about the outcome of our modernization and hope you will stay with us again to experience the final results. We appreciate your business and look forward to welcoming you back to our updated hotel.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Edward, We appreciate you taking the time to leave your kind rating for Hyatt Regency Greenwich. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon!Warm regards, Sherry Hicks-Buckles,General Manager

Dear Mr. Louis, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Hyatt Regency Greenwich. We look forward to serving you again in the future.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Miguel, Thank you for sharing your experience at Hyatt Regency Greenwich. While we appreciate your perfect rating, we regret you were not able to take advantage of our atrium. Your comments have been shared with the proper individuals, and we are grateful for the feedback. Thank you once more, and we look forward to you choosing us again the next time you visit the area. Warm regards, Sherry Hicks-Buckles General Manager

Dear Irina, Thank you for choosing our hotel and for taking the time to leave your comments. Please accept our apologies for not meeting your expectations and for the inconvenience caused due to our ongoing remodel. We are looking forward to the reimaging and re-conception of our food and beverage offerings in the near future. In the meantime, we have Pemberwick Market and Bar as a dining option, along with Drinking and Dining - Delivered, which can be enjoyed throughout our atrium area. We are grateful for your patience and hope you will reconsider us again.Warm regards, Sherry Hicks-Buckles,General Manager

Dear Irma, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Warm regards, Sherry Hicks-Buckles,General Manager

Dear Jose, Thank you for your recent stay at the Hyatt Regency Greenwich and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the city. We enjoyed having you as our guest, and we hope to see you again soon. Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Erin, Thank you for your review of Hyatt Regency Greenwich. It is nice to know you and your family enjoyed many things about our hotel, including our hot tub and pool. It is a great place to unwind after a long day of activities. Again, thank you for staying with us, and we hope you will choose our hotel every time you are in the area.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Fausto, We are very sorry for not meeting your expectations during your visit to our hotel. We never want a guest to leave unhappy, and we are disappointed this was your experience. We do hope you will reconsider and stay here again should your travels bring you back to our area.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Cristina, Thank you for sharing about your time at Hyatt Regency Greenwich. With a mission to provide superior hospitality, we take great pride in serving your needs and are delighted to hear that we exceeded your expectations. As a valued customer, your feedback will be shared with our devoted team to inspire them to continue delivering exceptional experiences. We are also glad you loved our spotless rooms and great amenities. Thank you for choosing us; we hope to accommodate you again whenever your travel needs bring you back to the area.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Mark, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hyatt Regency Greenwich, and we look forward to welcoming you again soon.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Margaret, We appreciate you choosing our hotel and for taking the time to share your concerns. We apologize for the issues you encountered with the accommodations. We have followed up accordingly to improve our performance in these areas. We understand your frustration and appreciate your patience in these matters. Also, we are sorry for the inconvenience you experienced due to our ongoing remodel. We do hope you will reconsider and stay here again should your travels bring you back to our area.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Charles, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hyatt Regency Greenwich, and we look forward to welcoming you again soon.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Tia, Thank you for staying with us at Hyatt Regency Greenwich and for your candid review. Thank you for letting us know that, overall, you were pleased with your stay. We are very excited about the outcome of our modernization and hope you will stay with us again to experience the final results. We appreciate your business and look forward to welcoming you back to our updated hotel.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Raymond, Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Abbas, Thank you for sharing about your stay at Hyatt Regency Greenwich. We appreciate the flattering remarks and are glad you enjoyed many aspects of your visit. We love providing a seamless travel experience with our outstanding location, service, and amenities. Thank you for choosing us, and we look forward to your return!Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Andrew, Thank you for being our guest and for taking the time to write your review. We appreciate all of your feedback and have taken note of the things you would change. We regret your disappointment with the accommodations and parking fee. These fees are listed on our website, and we will share your comments appropriately. We hope to have another chance to provide a better experience in the future. Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Liz, It was a pleasure reading your review of Hyatt Regency Greenwich. We have an exceptional team whose top priority is making sure every guest is comfortable and satisfied, so we look forward to sharing your compliments with them! We are also glad you found our bed comfortable. We are very excited about the outcome of our modernization and hope you will stay with us again to experience the final results. We appreciate your business and look forward to welcoming you back to our updated hotel.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Valued Guest, Thank you for sharing the nice rating about your experience at Hyatt Regency Greenwich. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Tamika, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Hyatt Regency Greenwich.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Morgan, Thank you for sharing your rating of our hotel. We pride ourselves on service excellence, and our goal is to exceed our guests' expectations on every visit. Therefore, we regret if there were any issues that kept you from having an outstanding stay. We hope to have an opportunity to provide you with the exceptional hospitality we are known for on your next visit to the area.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Patricia, We sincerely apologize for the service issues you had while staying at our hotel, and we can understand the frustration this caused. Our team strives to provide impeccable service and timely responses to our guests' needs; therefore, we are very disappointed that this was not your experience. We will share your comments appropriately as we strive to improve our guest's time with us. Thank you for choosing us, and we look forward to providing you with the outstanding visit you deserve whenever you return to the area.Warm regards, Sherry Hicks-BucklesGeneral Manager

DearThomas,We appreciate you being our guest and sharing your observations. We are sorry you felt our rooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. In regard to the restaurant and bar please know we are looking forward to the reimaging and re-conception of our food and beverage offerings in the near future. In the meantime, we have Pemberwick Market and Bar as a dining option, along with Drinking and Dining - Delivered, which can be enjoyed throughout our atrium area. Thank you for your feedback. We hope you will give us another opportunity to demonstrate the excellent service we are known for and that you should have experienced on this visit.Warm regards, Sherry Hicks-BucklesGeneral Manager