Nice hotel for owners
Posted Feb 22, 2017
This is a resort that is heavily bent on ownership. we came as renters, and quickly found out that most of the ameneties were just for owners. (We did get charged a $73 fee as we entered, which gave us a few of the owner benefits). The outward appeal of the resort is impressive, with towering buildings, lakes, a waterpark, and cute swan paddleboats. For this reason, we were quite surprised when our room seemed to be somewhat neglected in regular upkeep. The refrigerator froze our food, the water came out brown and wasn't very hot (which they did fix at our request), the lighting was quite dim, the bathroom fan was noisy, and the dryer just outside of our room had a loud squeak that was impossible to sleep through.
Upon our arrival, we were invited to attend a "one hour welcome breakfast" which they assured us was NOT a sales meeting, but just a way to be introduced to their offerings. We were also told that our $73 would be refunded if we attended. We accepted and were charged a $20 refundable fee. When we showed up for the breakfast, we were assigned to an associate who escorted us upstairs to our breakfast. He talked with us while we ate, and then as soon as we were done, a sales pitch ensued like we have never experienced before. 2 1/2 hours later, we were finally able to shake him, but had to get nasty to do it.