Ortahisar旅游套票 | Ortahisar机票+酒店优惠低至 4 折

This is our second visit to Cappadocia First visit was amazing that’s why we loved the area and decided to go again. The staff were nice and helpful. Despite the fact that the hotel location is far, and somehow overpriced we picked it cause of its amenities (spa, outdoor and indoor pool )buyer were so disappointed that indoor pool was closed and outdoor pool was not clean plus whenever we try to schedule the spa we were told that they only take one guest at a time in the whole facility and that means we can’t use the suna or Steam room cause they are always busy, Although during our 2 night stay the hotel looked empty even the breakfast buffet was canceled since there were not enough people in the hotel The room was spacious and clean but no view what so ever, the noise from the road was a little disturbing at night. Somehow disappointing

Not much service was available. We arrived with 3 luggage’s and no one was at the front door to help us bring in the luggages. When we checked into the room, it was different from the photos that were advertised at the time of the booking. We tried to talk to the front desk but they just rudely ignore the comment and mentioned that all rooms in the hotels were all the same. We had to call hotels.com to help us sort out the issue, which the staff at hotels.com helped and finally assisted us to a room change. Shout out to the hotels.com team for that. In general the hotel is new and clean. To use the pool the require swimming caps, which they charge another EUR 5 for , and if you want to use the hot tub, it is another EUR 35 for the reservation. So we rarely saw anyone use any of the facilities. The breakfast was quite good, but tables and floor are often not cleaned. Overall the hotel is good because it is new , but service and amenities were disappointing.