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The Old Custom House

4.0 star property
Inn in Padstow with a coffee shop and a restaurant

Choose dates to view prices

Photo gallery for The Old Custom House

Desk, iron/ironing board, free WiFi, bed sheets - The Old Custom House (Padstow)
Property entrance - The Old Custom House (Padstow)
Coffee shop - The Old Custom House (Padstow)
Terrace/patio - The Old Custom House (Padstow)
Superior Double Room | Desk, iron/ironing board, free WiFi, bed sheets - The Old Custom House (Padstow)
The Old Custom House by the ocean offers an upscale yet welcoming atmosphere. Enjoy fresh seafood at the restaurant, drinks at the bar, or coffee at the on-site cafe. The helpful staff ensures smoke-free premises for a truly restorative seaside stay.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double Room

Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Double Room

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Heating
Flat-screen TV
Designer toiletries
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Desk
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Signature Double Room

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Heating
Flat-screen TV
Designer toiletries
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Desk
  • 192 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Signature Twin Room

8.0 out of 10
Very good
(3 reviews)

Highlights

Heating
Flat-screen TV
Designer toiletries
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Desk
  • 192 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

Highlights

Heating
Flat-screen TV
Designer toiletries
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Desk
  • 172 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

Apartment

Highlights

Heating
Flat-screen TV
2 bedrooms
Designer toiletries
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Bed
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About the neighborhood

Map
South Quay, Padstow, England, PL28 8BL

What's nearby

  • Padstow Harbour - 2 min walk - 0.1 miles
  • Trevone Bay Beach - 4 min drive - 2.4 miles
  • Harlyn Bay Beach - 6 min drive - 3.2 miles
  • Harbour Cove Beach - 12 min drive - 1.5 miles
  • Polzeath Beach - 14 min drive - 4.2 miles

Getting around

  • St Columb Road Station - 17 min drive
  • Newquay (NQY-Newquay Cornwall) - 21 min drive

Restaurants

  • ‪The Mariners - ‬17 min walk
  • ‪Cherry Trees Coffee House - ‬1 min walk
  • ‪The Seafood Restaurant - ‬1 min walk
  • ‪Greens Of Padstow - ‬4 min walk
  • ‪Caffè Rojano - ‬2 min walk

About this property

The Old Custom House

Upscale inn by the sea
Take advantage of a coffee shop/cafe, a hair salon, and a bar at The Old Custom House. The on-site seafood restaurant, The Old Custom House, offers lunch and dinner. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Smoke-free premises
  • Guest reviews say great things about the helpful staff and location
Room features
All guestrooms at The Old Custom House have amenities such as free WiFi. Guest reviews speak positively of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with designer toiletries and tubs or showers
  • Electric kettles, heating, and daily housekeeping

Similar properties

Exterior

Harbour Hotel Padstow

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
8.8 out of 10, Excellent, 831 reviews
$144 nightly
The price is $173
Nov 20 - Nov 21
Total with taxes and fees
Harbour Hotel Padstow

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 8.80 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Old Custom House

Conveniences

  • Hair salon
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours

Renovations and closures

This property is closed from January 2 2026 to July 1 2026 (dates subject to change).
The following facilities are closed on Christmas Day:
  • Bar/lounge
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: GBP 8.80 per night (499 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Old Custom House Inn Padstow
Old Custom House Inn
Old Custom House Padstow
Old Custom House
The Old Custom House Inn
The Old Custom House Padstow
The Old Custom House Inn Padstow

Frequently asked questions

Is The Old Custom House pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Old Custom House?

As of Nov 1, 2025, prices found for a 1-night stay for 2 adults at The Old Custom House on Nov 6, 2025 start from $115.69, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at The Old Custom House?

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM.

What time is check-out at The Old Custom House?

Check-out is at 11:00 AM.

Where is The Old Custom House located?

Situated by the sea, this inn is steps from Padstow Harbour and Padstow Museum. Cornwall Area of Outstanding Natural Beauty and National Lobster Hatchery are also within 5 minutes.

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Reviews

The Old Custom House Reviews

8.8

Excellent

9.0

Cleanliness

9.4

Location

9.0

Staff & service

8.4

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 211 out of 369 reviews
Rating 8 - Good. 105 out of 369 reviews
Rating 6 - Okay. 34 out of 369 reviews
Rating 4 - Poor. 14 out of 369 reviews
Rating 2 - Terrible. 5 out of 369 reviews

Reviews

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant place to stay in the heart of Padstow
Stayed 1 night in Aug 2025

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely for a night away, all you need in one place, room, food, bar!
Stayed 1 night in Feb 2025

10/10 Excellent

Karon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay, for one night, had a steak in the restaurant cooked to perfection the staff were amazing breakfast was amazing, from my phone call in the morning to check out the following morning absolutely five star.
Stayed 1 night in Mar 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a lovely room above the pub overlooking the harbour. The room was spacious and we liked being right in the heart of the town. It can be noisy though with music from nearby pubs so expect that to go on until 11ish. The staff are all very helpful and the pub itself is lovely. Parking is tricky, we were lucky to find a spot nearby but we did have to pay.
Stayed 1 night in Aug 2025

6/10 Okay

Jane

Liked: Cleanliness
Great location
Stayed 1 night in Apr 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Execellent location and room (with a fantastic view of the harbour), and the staff is really friendly.
Stayed 1 night in Jun 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with fabulous staff, helpful and very friendly . Hotel is in a great location. Meals are very good, breakfast was set out nice, good choice. We would come here again.
Stayed 1 night in Aug 2024

10/10 Excellent

Orlagh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

Fabulous location right on the seafront in Padstow. Very comfortable room and staff were lovely. Breakfast was very good.
Stayed 2 nights in Sep 2023

10/10 Excellent

vicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming people and atmosphere and lovely service
Stayed 1 night in Nov 2023

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, very large and comfy bed, great view over the harbor and really lovely and friendly staff. We stayed 3 nights at end Feb 2023 and would recommend the hotel.
Stayed 3 nights in Feb 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
A long and twisty stairs
Stayed 3 nights in Apr 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service
The Custom House has a fab location in Padstow. The staff and their service is amazing. The rooms could do with a refurb and there are quite a few steps steps to the rooms.
Stayed 4 nights in Dec 2024

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here to visit Rick Steins seafood restaurant Parking payable in car park opposite IF you can get a space as Padstow is very busy Room clean, staff friendly
Stayed 2 nights in Jul 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Just a great room (bonus of the bath) in a great hotel, in a great location. Cheers to the whole Custom hotel staff
Stayed 1 night in May 2024

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room overlooking harbour. Lovely and clean and modern. Lovely breakfast. Close to everything padstow has to offer.
Stayed 1 night in Feb 2024

10/10 Excellent

Rick

Liked: Amenities
Had a really friendly welcome when we arrived and our room was upgraded too with a surprised bottle of bubbly for our Anniversary.The receptionist and all the staff, particularly Hayden could not do enough for us . The food and table service was excellent too. Cannot fought anything with our stay - will certainly be back as Padstow is our special place to come . Thank you to everyone 😊
Stayed 2 nights in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wow time at the Old Custom House Padstow

This was a weekend away for our anniversary. The Old Custom House was fantastic and the room we had, had a lovely view over the harbour. The staff were very friendly and helpful and the breakfast in the bar was superb. Will definitely be returning again in the future.
Stayed 2 nights in Mar 2024

10/10 Excellent

Denyelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean, comfortable rooms with fantastic views. Staff are wonderful and very helpful. The breakfast is a great way to start the day. The only thing is the wi-fi is a bit hit and miss. To park it is best to get there before 10am or after 5.30pm as parking is very limited. Wouldn’t hesitate to stay again.
Stayed 3 nights in Aug 2024

6/10 Okay

Jane

Not that good. Shower switch to turn shower was hidden behind a desk and none of the night shift staff knew what todo
Stayed 2 nights in Jun 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1st class service and accommodation

We had a lovely stay especially the room (no.10) we were given overlooking the harbour. The food was good value especially the fish and chips. The service was excellent from when we arrived and especially sending on free of charge the iPad we left in the room. Highly recommend for it location, service and value
Stayed 1 night in Jun 2024

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice stay and we were looked after by the staff. The rooms were cleaned and tea and coffee replenished. They have attention to detail. Would definitely return and also recommend to others.
Stayed 2 nights in Jul 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort

Short and sweet

An overnight stay on a break in Padstow. Great location, good value for money and very helpful staff, especially John who checked us in and sorted a booking glitch. Good size room, comfortable bed and Elemis toiletries. Room and bathroom a little tired but clean. Opted for inclusive breakfast rate and choice was very good as was the food. Very happy to recommend.
Stayed 1 night in Feb 2024

6/10 Okay

Chelsea

Disliked: Cleanliness, staff & service, property conditions & facilities
Based on how unclean it was I couldn’t recommend this hotel.
Stayed 3 nights in Sep 2023

6/10 Okay

Jennifer

Disliked: Property conditions & facilities
Good location but hotel is a bit tired
Stayed 2 nights in Sep 2025

2/10 Terrible

Hugh

Disliked: Cleanliness, property conditions & facilities
It was tired and very dirty mold in shower and in windows bird excrement all over windows, really disappointing not at all what was advertised feel like we really over paid for what was delivered the pictures are very different from reality.
Stayed 1 night in Sep 2025