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Hotel was elegant! Grounds were nicely groomed! Summer rates were very reasonable. Concierge staff were very professional and friendly.
The clerk and concierge were very nice and accommodating. i was attending a business seminar at a sister hotel just down the street. There was shuttle service but I also had my rental car. I was at a serene location and felt I had a lot of privacy. I loved the full kitchen and other amenities. A ...
Love this hotel, staff is very friendly, room is comfortable, breakfast is excellent. They have shuttle bus to tennis garden , super convenience. Will come back again.
Overall very pleased with the hotel. It had a very nice breakfast, with a cook that made omelets to order. In the evening there was a complimentary happy hour. Since we went there to attend Indian Wells tennis tournament, having a shuttle service to the matches made it very convenient.
We crawled in late at night exhausted in the middle of our move at The front desk we were greeted by a sweetheart named Charlene who made checking in and getting to our room so easy and made the whole experience so much nicer! Thank you!
When one rents a villa you believe you are going to be in a single unit - not here instead it's like an apartment complex. We were placed on the ground level which we were please about because we were not going to have to lug our stuff up one or two levels and we could walk out onto a lovely patio. ...
We asked the concierge at 9:30 am to do our room. On our way out a group of housekeeping people were outside the room. I mentioned to them I needed the room done and clean, "of course Sir of course sir" sure enough we come back at 4pm and nothing the room wasn't touched. It was upsetting and very ...
Abundance of tennis courts, pro shop, private lessons, signature style pool was very clean and did not feel crowded, were the highlights. Concierge staff were very accommodating to help us upgrade from a standard room, to nicest room available within room category selected, friendly maid service, ...
Pull out couch brutal. Staff friendly, good house keeping, tidy, clean grounds. Concierge was week on info re: Palm Desert and Palm Springs. Her info was mostly just about the hotel.
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