Panorama Route Castle Hotels

"The property was really clean and had good amount of towel plates cutleey etc. the major issue we had was that the roof was leaking everywhere in most rooms. One of the beds was wet and we slept with water dripping next to us the enter night. When I raised it with the reception, there was no apology for the inconvenience but only stating that it was the thatched roof. If they know about the leaks, they should maintain the roof."

"Room was spotless, staff were amazing. Beautiful location and our safaris booked through the resort could not have been better. We had a massage at the spa and a pedicure which were both also very good. All in all we had the most fantastic time and I can’t wait to come back. "

"What a great place! We had so much fun, the lodge is gorgeous and the staff are so friendly and helpful. It was a truly unique stay, we saw the big 5 and also managed to relax and enjoy the hospitality. The staff remember your name and you’re made to feel like part of the family. Would definitely stay here again. "

"Just beautiful "

"Everything was great, staff welcoming, room great and location perfect.. "

"Nice place with magnificent people, always friendly and helpful. Room has everything you need."

"It was very surprisingly a good place to stay "

"This was a fun stay with a safari feel, but there wasn't much game watching in this residential Eco Estate. This stay was in winter and the tents were cold, although sleeping was fine with electric blankets. However, all of the staff were very accommodating and the food was good, especially the breakfasts."

"Your response is unacceptable. The Royal Hotel was closed for refurbishment at the time of my booking — a fact that should have been known to Hotels.com before confirming any reservations. It is embarrassing that such a booking was confirmed in the first place, and the stress caused is entirely due to your company’s failure to ensure the property was operational. I will be taking this matter up with my travel insurance provider and expect Hotels.com to review its internal processes to prevent this from happening to other customers."