彭卡海滩

这是间很优美的住宿，值得去入住。

food is okay, kinda of bland and meats were overcooked to the point it was hard like a rock. Only 2 places open everyday for lunch and lunch. The other restaurants (Mexicsn and Asian require you to wait online, and if you arrive after 8, you may not be let it. The Mexican one was our least favorite. Steakhouse was okay but salad was poorly prepared, my partner choked on a large bone from salad. When we complained to the hotel manager, he denied it and was very rude. Poor customer service skills. The rooms were nice but they don’t mop floors, just sweep so floors felt very dirty. I asked to replace soft drinks and empty bottle of rum(which was there since day 1 of our checking), it took 4 days to do it. After numerous tickets through their app finally they did it. The drinks were very watered down at the bars. The only good bar that had good alcohol was near the outdoor performance area and it was only open at night. Overall I would not recommend simply due to poor customer service skills. They don’t seem to care about your concerns or have any empathy.