Penselwood Vacations from $1,269

The building was in a great location. a nice quiet square, just 5 minutes from the start of all the bars and restaurants. The room itself was nothing like the pictures. It was one small room only which contained the shower and the sink. there was no wardrobe or cupboard to put clothes and shoes. There was a single rail attached to a roof beam which had 6 clothes hangers. The most alarming problem, was the fact that there was no toilet. This was located on the landing which needed a separate key to open. This is not ideal when you wake up during the night and its dark and you need to locate the key before you can use the toilet. The room we was allocated, but looked nothing like the pictures, was located at the top of the building. Apparently, it was on the 3rd floor. But to get there, you had to walk up 5 small staircases, 55 steps in total. When we arrived, i did complain about the room and we was offered a different one in the basement, as long as we had used nothing in the room. Unfortunately in the 2 hours between sending my complaint and receiving the reply, we had unpacked and showered, rendering the room used. For the money we paid, the minimum you expect is an en-suite toilet.

Had 2 rooms booked for 2 nights Reception were helpful on checking in but the rooms were in separate buildings which was annoying for us and both on second floor so difficult with luggage on steep stairs. The double room had no TV remote and the soap by the hand basin didn’t work . They fixed it the next day but these should be checked prior to arrival ! Breakfast was self serve The coffe wasn’t good and wasn’t that hot either and the Toast machine was set too high so it was virtually burnt. There was some fruit which was mainly tinned pears with a couple of bits of strawberry on top and some pastries but the cooked breakfast was not appetising so we didn’t try it … This was my second stay in this hotel but think would look for somewhere else next time.

Good space for four of us but not really full service since they wouldn't provide extra blankets even though it was very cold that week. Heaters were not coping well

The staff were really helpful and breakfast was good. The hotel overall is tired and old fashioned. I stayed in 3 different rooms (another story) and all had different issues with them. There certainly weren't any tablecloths on the breakfast tables like the picture at the start of this survey.

Had a good stay.