We stayed here for convenience after going to Boots in the Park. We were able to hold a room a couple weeks before and pay for it once we checked in. Everything seemed real nice, they were super busy with the concert being down the street. We checked into the room 10 mins before leaving to the concert and dropped our things off because we knew we’d probably be too tired (and drunk) to do any of it once we got back to the room. Everything appeared to be in order and clean.
When we got back, we found that there was a bunch of leftover food in the fridge from the previous tenants and the BEDSHEETS had blood stains on them as if they were never replaced. Disgusting. When complaining to the lady working she acted like it was no big deal and told us a manager would be in contact THAT day. Never got a call, called them two days later and she said well the manager has been out but that he would be back that day and he will call then.
We STILL never got a call back to this day. We’ve been waiting 6 days now. They could have fixed it had they called us back but they didn’t even bother so now they get this nice informative review to let everyone know what to expect when they’re busy.
It doesn’t matter how busy it is, I’d say minimum requirements would be CLEAN sheets. We have been very nice and patient when speaking with them although we’re upset and they clearly do not care about customer experiences as they never even took the time to call back. Pretty disappointing.
