7.8/10 Good! (1,026 reviews)
Check in gentleman was rude and unfriendly. Check in time was 3:00 and we arrived at 2:40 after a seven hour drive and he made a comment. Reserved a cot which he told us he didn t have any of those. Room had clogged sink, which the maid attempted to plunge, and it was nasty. She suggested we change rooms. Went to front desk, again , where same gentleman said absolutely nothing. No apologies or statements for our inconvenience. Next day, returned to our room only to find there had been no maid service. No clean towels, no beds made, nothing. Called down to desk and was told we had to "request" maid service. Was never told about having to request what we believed we had already paid dearly for. Was told we had to come down to desk to get our own towels. It was mid afternoon, not midnight. No apologies, nothing. We have been to Rochester many. many times over the years and this stay, by far, was the worst. We would rather sleep in our car than to stay here again!
Reviewed on Aug 24, 2026
