Playa Akun Tours

Amazing experience: exactly what we needed in Tulum We moved to Delek Tulum after having a disappointing experience at Azulik, and the difference was incredible. From the moment we arrived, the staff was welcoming, friendly, and genuinely helpful. They made our group feel comfortable and immediately turned our trip around. The property was clean, well maintained, and everything worked exactly as it should. The A/C kept the rooms comfortable, the Wi-Fi worked perfectly, the amenities were clean and fully functional, and having a beautiful pool to enjoy was a huge plus. What stood out the most, however, was the staff and the service. Everyone we interacted with was attentive, kind, and happy to help. The atmosphere felt relaxed and welcoming, which is exactly what you want when vacationing in Tulum. After moving hotels, we were finally able to relax and enjoy the rest of our vacation. Our entire group of six was very happy with the decision to stay at Delek. We would absolutely stay here again and highly recommend Delek Tulum to anyone looking for a comfortable, clean, welcoming place with excellent service. Thank you to the entire Delek team for turning our trip around!

We are extremely disappointed with our stay at this resort. The property is in poor condition and, in many areas, was dirty and not properly maintained. One of the main reasons we chose this resort was because it was advertised as having exciting activities and entertainment, including pool parties, music, events, and a lively atmosphere. Unfortunately, during our entire 4-night stay, we did not see or experience any of these advertised activities. We specifically booked this resort expecting the experience that was promoted to us, and what we actually received was completely different. We feel that the resort was falsely advertised and that we did not receive the experience we paid for. Overall, this stay was extremely disappointing, and we would like our concerns to be taken seriously and appropriately addressed.