Ratings based on 652 Verified Reviews

4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Prescott AZ

Nice hotel. Easy to get anywhere in town.

Posted Jul 24, 2017
Nice stay visiting our son. Hotel was clean and staff friendly. Customer service was great.
3 out of 5
by A verified traveler from Phoenix

Close to Whiskey Row

Posted Jul 5, 2017
It's very dated and the air conditioning unit struggled to keep the room cool.
Comment from Hotel Management
Jul 7, 2017 by Debbie B. - General Manager, Hotel Management
Thank you for taking the time to complete the survey of your recent stay at our property. While I'm thrilled that our staff provided excellent service during your stay, I was sorry to hear about the overall disappointment with your visit. I also appreciate your constructive feedback regarding your guest room air conditioning unit and am truly sorry it impacted your stay. I have asked our Engineering team to complete a sweep of the unit to ensure any issues are addressed immediately. I sincerely apologize for any discomfort it may have caused you. Although we are an older motel, we are continually looking for ways to renew, refresh and renovate our property. We strive to provide clean, comfortable rooms and friendly service to every person who walks through our doors. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel.

Posted Jun 24, 2017
Location: The hotel was a short distance from various things to see and do. Too far to walk.
The room was spacious with modern features. The breakfast room was very large with a large assortment of food choices. Ben, the breakfast server, was very helpful.
Comment from Hotel Management
Jun 24, 2017 by Debbie B. - General Manager, Hotel Management
You certainly highlighted every special attribute we offer. From our perfect location to our great breakfast buffet; it was great to read that we got it right on all accounts. I appreciate your kind comments about Ben and will be happy to pass along your compliments to him. Thank you for sharing with other travelers. We hope to welcome you back again soon.
2 out of 5
by A verified traveler from Seattle, wa

Disappointing

Posted May 26, 2017
Cons: See above comments.
Location: Too far out from downtown or walking distance activities.
We have stayed at Best Westerns in the past and found them to be more than acceptable. This was not the case. Blankets were old and worn. Room left a feeling of 'unclean'. Worried all night about all the negative possibilities. Would not stay there again. Also, very difficult to get in and out of the parking area to go into the town area.
Comment from Hotel Management
May 29, 2017 by Debbie B. - General Manager, Hotel Management
Thank you for sharing a few details regarding your recent experience at Best Western Prescottonian. I am sorry to hear about your overall disappointment with your visit. I apologize that there was an issue with the housekeeping and have asked my Housekeeping supervisor look into the issue. Our bedding consists of triple sheeting with a comforter or duvet in most of our rooms so I was surprised when I read your comments about worn blankets. Granted we are an older property but cleanliness is of the utmost importance to us. We have a very detailed inspection process and double check each room before releasing it to be rented. Your constructive comments tell me that somebody is not doing their job checking rooms, which is unacceptable and I promise to deal with this immediately. Thank you once again for your candid and constructive feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location - Big, quiet room

Posted May 23, 2017
Pros: On Sunday nite, it was quiet. The room was spacious and clean. The beds and linens were very nice.
Cons: Add Recycling to your rooms... or the Property somewhere.
Location: Downtown Prescott - Courthouse center has huge green space all around. People congregate there. Shops and Restaurants surround this area.
We had a very nice stay here. They have a Mexican restaurant on site - it was very good. The room was clean, on the quiet end of the property and everything was clean. They have a nice looking, smaller sized swimming pool. It's placed to the front of the property, so if the kids are swimming, they aren't right in other people's rooms - audibly. It is an older property, but very well maintained. The price was great. They are listed as pet friendly... and had a large pet area in back that is easy access. Just a mile or so from Prescott Courthouse Square and easy access. And a complimentary Breakfast Buffet that was nicer than most Hampton Inn, etc type breakfasts.
Comment from Hotel Management
May 24, 2017 by Debbie B. - General Manager, Hotel Management
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hear that you found the room to be clean & comfortable and our staff friendly & accommodating. Although we are an older motel, we are always looking for ways to renew, refresh and update our property. Your suggestion about the recycling is appreciated. We do not have to place our recycling in separate bins. Our waste disposal company sorts all garbage at a transfer station and separates out all recyclable waste. It is a great benefit and I am really surprised that more disposal companies aren't using this system. Thank you again for your feedback and we hope to see you again on your next visit to Prescott.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice price hotel

Posted May 13, 2017
Pros: Very nice hot breakfast
Convenient hotel, nice big room, nice hot breakfast in the morning
Comment from Hotel Management
May 15, 2017 by Debbie B. - General Manager, Hotel Management
Thank you for sharing your recent experience at Best Western Prescottonian. We really appreciate your positive feedback and will share it with our team. Hopefully you were able to explore Whiskey Row, our local museums, or our scenic hiking trails. We're a bit biased, but we think our location is second to none! Thank you again for your kind feedback; we look forward to welcoming you back again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Good value

Posted May 12, 2017
Pros: Good value and great staff. Clean and quiet.
Location: The hotel is in close proximity to many attractions in Prescott. Lots to do and see and plenty of great places to eat nearby.
The Prescottonian is nice place to stay with all of the basic amenities, great free breakfast, and excellent staff.
Comment from Hotel Management
May 15, 2017 by Debbie B. - General Manager, Hotel Management
Thank you, thank you! You certainly highlighted every special attribute we offer. From the perfect location to our amazing associates; it was great to read that we got it right on all accounts. Thank you for sharing with other travelers. We hope to welcome you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

A good place to stay.

Posted Apr 30, 2017
Pros: Convenient. Just a mile from downtown Prescott, with no turns. Just straight down Gurley St.
Cons: Anything can be improved. But for what we paid, this was a deal. And nothing was bad or went wrong.
Location: Not far from downtown Prescott. Lots to do there.
Enjoyable, peaceful, clean stay. Great shower. Good pillows. Great shower. Good hot breakfast (free). Also next to a good Mexican restaurant. Would stay there again.
Comment from Hotel Management
May 2, 2017 by Debbie - General Manager, Hotel Management
Thank you, thank you! You certainly highlighted every special attribute we offer. From the perfect location to our clean, comfortable rooms; it was great to read that we got it right on all accounts. Thank you for sharing with other travelers. We hope to welcome you back again soon.
4 out of 5
by Tamy

Room ok, service exceptional!!

Posted Apr 23, 2017 on Hotels
Breakfast was amazing!! The man working the breakfast area was amazing! He never stopped moving. The breakfast area had a huge selection!!! For the price the room was..... ok, nothing spectacular but clean....
Comment from Hotel Management
Apr 27, 2017 by Debbie, Hotel Management
Thank you for the kind review of your recent stay at our property. Through your comments we are able to measure how we are performing. I am so pleased to read that you enjoyed our complimentary breakfast buffet. I will certainly pass your compliments on to Billie our breakfast cook. We are fortunate to have a wonderful team! Thank you for taking the time to write your review. We look forward to seeing you on your next visit to Prescott.
5 out of 5
by Cynthia

Posted Apr 21, 2017 on Hotels
Comment from Hotel Management
Apr 24, 2017 by Debbie, Hotel Management
Thank you for your review of our hotel. We are happy to hear that you enjoyed your stay with us, that is our goal! We look forward to welcoming you back on your next visit.