“Very Disappointing – I Do NOT Recommend This Resort
I stayed at Emotions by Hodelpa Juan Dolio and specifically paid extra for a premium room with a private swim-up pool and upgraded service. Unfortunately, the experience was extremely disappointing from beginning to end.
My first impression was already negative. At check-in, the ladies at the front desk were not welcoming and came across as annoyed to be assisting guests. Then, to make matters worse, I was given a room that already had guests……
“This property was likely very beautiful many years ago when it first opened and the highlight photos were taken but it has clearly been neglected for some time. Neither the rooms nor the property were as clean and sufficiently stocked with necessities as I would expect. The beds were not comfortable, WiFi was spotty, and linens seemed old and lacking freshness.
The only upsides were the ac worked well and the few staff members we encountered tried to be helpful.
If you do still decide to……
“We were booked for 6 days, we checked in and checked out the next morning. The staff were friendly and helpful. The food was awful and there were barely any amenities. Everything was dated, the t s did t work and the lights kept going off.”