“Clean and quiet. Good location, just opposite to the train station and 15 min walk to the Rochester high street. Room is newly furnished and comfortable.”
“Extremely disappointing and unacceptable treatment at RBS Hotel, Strood
I am extremely disappointed by the way I was treated by Mr Basu at RBS Hotel in Strood.
While attempting to check out, I was met with what I found to be an unnecessarily rude, abrupt, passive-aggressive and dismissive attitude. Instead of dealing with the situation calmly and professionally, I felt that my concerns were repeatedly ignored and that I was being treated with disrespect.
When I challenged Mr Basu about his……
“We stayed at the property last year, somethings have changed not necessarily for the better. I always look forward to a cooked breakfast but sadly they no longer do cooked food at all which is a shame and sadly a continental breakfast doesn't work for me”
“OK Lodge is just a name; what is is is a (nicely) extended and converted terraced house opposite a park; so now a few studio flats, with some common areas. Modern and clean but a couple of issues - like oven not even wired in; no table to eat off; and also whilst we booked for 3 adults and was confirmed; they called to say max was 2 adults & a child and would not refund the extra £50 for the 3rd adult (who couldn't now come of course) and I had to go through Expedia to get resolved. Hope these……
“I had a great stay! The hotel was very clean and in a fantastic location, making it easy to get around. The staff were incredibly helpful, and everyone in the restaurant was especially lovely and welcoming. It was also great to have the option of on-site parking. Would definitely stay here again.”