4/10 Poor
Thomas
May 20, 2024
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This listing was a major disappointment. Where to begin. The AC was not oprational and, even if it was, there were 2 TV remotes ( but only 1 TV) and no AC remote. The ceiling fan was also non-operational. The only available means of cooling was a battered floor fan so unstable it had to be leaned against a dresser to stay upright. There were no bedside table lights. The toilet paper has no dispenser and is merely a roll left on the back of the toilet. Not, in and of itself, a crisis but is reflective of the overall state of the property. No coffee for the coffee maker and there is nowhere to purchase any coffee for the machine at Las Palmas. No verified purified water. There was a glass jar with water in it by the coffee maker. Purification status undetermined.
As for communication the "gain entry" instructions were all in spanish. This is fine and initially understandable BUT if booking via a website where all information and description are in english it is not unreasonable to expect entry directions in english. Used the "contact host" tool and requested, if possible, an english translation. NO response. Google Translate to the rescue. The major point here is that the host did not respond until after 7pm inquiring if entry was gained.
Would not recommend.
Thomas
Stayed 1 night in May 2024