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Holiday Inn Rochester Downtown, an IHG Hotel

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Premium bedding, desk, blackout drapes, iron/ironing board
Premium bedding, desk, blackout drapes, iron/ironing board
Premium bedding, desk, blackout drapes, iron/ironing board
Standard Room | Premium bedding, desk, blackout drapes, iron/ironing board

Overview of Holiday Inn Rochester Downtown, an IHG Hotel

Holiday Inn Rochester Downtown, an IHG Hotel

3.0 star property

3.5/5 Good

Top rated for staff & service (3.9/5)

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
70 State St, Rochester, NY, 14614

Explore the area

    Room options

    About this area

    Rochester

    Holiday Inn Rochester Downtown, an IHG Hotel is located in Downtown Rochester, a neighborhood in Rochester, and is near the airport and on a river. Pont de Rennes Bridge and Susan B. Anthony House are local landmarks, and the area's natural beauty can be seen at Genesee Valley Greenway State Park and Irondeqouit Bay State Marine Park. Looking to enjoy an event or a game while in town? See what's happening at Blue Cross Arena or Frontier Field.

    Getting around

    • Rochester Station - 14 min walk
    • Greater Rochester Intl. Airport (ROC) - 10 min drive

    About this property

    Holiday Inn Rochester Downtown, an IHG Hotel

    3-star hotel in the heart of Downtown Rochester
    At Holiday Inn Rochester Downtown, an IHG Hotel, you can look forward to laundry facilities, a bar, and a gym. Enjoy al fresco dining and more at the two onsite restaurants. Free in-room WiFi and a business center are available to all guests.
    Additional perks include:
    • Cooked-to-order breakfast (surcharge), self parking (surcharge), and a banquet hall
    • Luggage storage, meeting rooms, and a TV in the lobby
    • A gift shop, a porter/bellhop, and a vending machine
    • Guest reviews give top marks for the dining options and overall value
    Room features
    All guestrooms at Holiday Inn Rochester Downtown, an IHG Hotel boast thoughtful touches such as premium bedding and air conditioning, in addition to amenities like free WiFi. Guest reviews speak positively of the quiet rooms at the property.
    More conveniences in all rooms include:
    • Rollaway/extra beds (surcharge) and free cribs/infant beds
    • Bathrooms with shower/tub combinations and free toiletries
    • Flat-screen TVs with premium channels
    • Mini fridges, microwaves, and coffee/tea makers

    Languages

    English

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter
    Follows standard cleaning and disinfection practices of Clean Promise (IHG)

    Social distancing

    Contactless check-out
    Cashless transactions are available for all charges at the property
    Protective shields in place at main contact areas
    Guest rooms kept vacant for 48 hours between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Temperature checks available for guests
    Masks and gloves available
    Masks are required at the property
    Hand sanitizer provided
    Enhanced food service safety measures are in place
    Individually-wrapped food options available for breakfast, lunch, and dinner
    Reservations are required for the use of certain onsite facilities
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi and wired Internet
    • Available in some public areas: Free WiFi and wired Internet

    Parking and transportation

    • Secured self parking on site (USD 5 per day; includes in/out privileges)
    • Wheelchair-accessible parking available

    Food and drink

    • Cooked-to-order breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends: USD 6.00-13.95 per person
    • 2 restaurants
    • 1 bar

    Restaurants on site

    • River Club
    • State Street Bar & Grill

    Things to do

    • Fitness center

    Family friendly

    • Free cribs/infant beds
    • Laundry facilities
    • Microwave
    • Mini-fridge
    • Rollaway/extra beds (surcharge)

    Conveniences

    • Ballroom
    • Banquet hall
    • Elevator
    • Gift shop/newsstand
    • Vending machine

    Guest services

    • 24-hour front desk
    • Daily housekeeping
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Wedding services

    Business services

    • Business center
    • Computer station
    • Conference center (12000 square feet of space)
    • Meeting rooms

    Accessibility

    • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
    • Accessible bathroom (select rooms)
    • Assistive listening devices available
    • Braille signage
    • In-room accessibility (select rooms)
    • Roll-in shower (select rooms)
    • Stair-free path to entrance
    • Well-lit path to entrance
    • Wheelchair-accessible business center
    • Wheelchair-accessible fitness center
    • Wheelchair-accessible lounge
    • Wheelchair-accessible parking
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible path to elevator
    • Wheelchair-accessible public washroom
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible restaurant

    More

    • Smoke-free property
    • TV in lobby

    Room amenities

    Bedroom

    • Air conditioning (climate-controlled)
    • Bed sheets
    • Blackout drapes/curtains
    • Free cribs/infant beds
    • Premium bedding
    • Rollaway/extra beds (surcharge)

    Bathroom

    • Free toiletries
    • Hair dryer
    • Private bathroom
    • Shower/tub combination
    • Towels

    Entertainment

    • Cable channels
    • Flat-screen TV
    • Premium channels

    Food and drink

    • Coffee/tea maker
    • Microwave
    • Mini-fridge

    More

    • Connecting rooms available
    • Desk
    • Iron/ironing board
    • Phone

    Similar properties

    See similar properties

    Policies

    Check-in

    Check-in from 3:00 PM - anytime
    Minimum check-in age - 21

    Check-out

    Check-out before 11 AM
    Express check-out

    Special check-in instructions

    Front desk staff will greet guests on arrival
    Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

    Access methods

    Staffed front desk

    Pets

    Pets allowed for an extra charge of USD 50.00 per pet, per stay
    Service animals are welcome, and are exempt from fees

    Children and extra beds

    Children are welcome
    Rollaway/extra beds are available for USD 20.0 per night
    Free cribs are available on request at the property

    Property payment types

    Important information

    Optional extras

    • Breakfast fee: between USD 6.00 and USD 13.95 per person (approximately)
    • Covered self parking fee: USD 5 per day (in/out privileges)
    • Pet fee: USD 50.00 per pet, per stay
    • Service animals are exempt from fees
    • Rollaway bed fee: USD 20.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    This property accepts credit cards; cash is not accepted
    Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
    Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

    We should mention

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
    This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

    Property is also known as

    Rochester Plaza
    Rochester Plaza Hotel
    Holiday Inn Rochester Downtown Hotel
    Holiday Inn Rochester Downtown
    Holiday Inn Rochester
    Holiday Inn Mayo Clinic
    Rochester Holiday Inn

    Frequently asked questions

    Is Holiday Inn Rochester Downtown, an IHG Hotel pet-friendly?

    Yes, pets are allowed at this property. There's a fee of USD 50.00 per pet, per stay. Service animals are exempt from fees.

    How much does it cost to stay at Holiday Inn Rochester Downtown, an IHG Hotel?

    As of Oct 3, 2022, prices found for a 1-night stay for 2 adults at Holiday Inn Rochester Downtown, an IHG Hotel on Oct 23, 2022 start from $114.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

    How much is parking at Holiday Inn Rochester Downtown, an IHG Hotel?

    Self parking is available for USD 5 per day.

    What time is check-in at Holiday Inn Rochester Downtown, an IHG Hotel?

    Check-in is from 3:00 PM - anytime.

    What time is check-out at Holiday Inn Rochester Downtown, an IHG Hotel?

    Check-out is at 11 AM.

    Where is Holiday Inn Rochester Downtown, an IHG Hotel located?

    Located in Downtown Rochester, this hotel is 0.2 mi (0.4 km) from Blue Cross Arena and 1.7 mi (2.8 km) from University of Rochester. Genesee River and Rochester Riverside Convention Center are also within 10 minutes. Rochester Station is 14 minutes by foot.

    Can I cancel my reservation for free at Holiday Inn Rochester Downtown, an IHG Hotel and receive a full refund?

    Yes, Holiday Inn Rochester Downtown, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Holiday Inn Rochester Downtown, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

    Overall score and ratings

    3.5

    Good

    Rating 5 - Excellent. 192 out of 725 reviews
    5 - Excellent 26%
    Rating 4 - Good. 242 out of 725 reviews
    4 - Good 33%
    Rating 3 - Okay. 128 out of 725 reviews
    3 - Okay 18%
    Rating 2 - Poor. 78 out of 725 reviews
    2 - Poor 11%
    Rating 1 - Terrible. 85 out of 725 reviews
    1 - Terrible 12%

    3.8/5

    Cleanliness

    3.9/5

    Staff & service

    3.1/5

    Amenities

    3.5/5

    Property conditions & facilities

    3.3/5

    Eco-friendliness

    3/5 Okay

    Sean
    Traveled with family
    Disliked: Property conditions & facilities
    Good location
    Stayed 1 night in Sep 2022

    1/5 Terrible

    Jennifer
    Traveled with partner
    Disliked: Cleanliness, staff & service, property conditions & facilities
    Where do I begin? Once we pulled in we noticed foul smelling leakage from the ceiling in parking garage. We were greeted poorly by staff, who were too busy talking about birth control and drinking after their shift, with no regard for professionalism. Once in the room, everything is old and decrepit.
    Stayed 1 night in Sep 2022

    2/5 Poor

    Nick
    Traveled with group
    Liked: Staff & service
    Disliked: Cleanliness, amenities, property conditions & facilities
    Staff were friendly enough. The facility is not nice. A/C wasn’t working. Room was spacious but carpet, ceilings and windows were dirty. Only 1 elevator was working. The shower was a disaster. It would go boiling hot and the only way to cool it down was to shut off completely and try again turning up slowly until the water was barely warm and that’s the best it would get. TV remote would not change channels or adjust volume so we had to get up and go to the TV every time to adjust. They gave us another a replacement remote and has the same result. I won’t be back.
    Stayed 3 nights in Sep 2022

    1/5 Terrible

    Brittany
    Traveled with partner
    Liked: Cleanliness
    Disliked: Amenities, property conditions & facilities
    I called ahead of time to ask for an earlier check in because we were there for a wedding. They did not inform us until arriving at the hotel that their air conditioning was broken, when it had be broken the day before.
    Stayed 1 night in Sep 2022

    4/5 Good

    Thomas
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    On a long trip spent in budget-level motels, the Holiday Inn was a step above. The front desk service was great--beyond the call of duty. The unusually comfortable mattress and nice pillows deserve particular mention.It has free parking on site. The one negative consideration was that, through no fault of its own, the hotel is currently fronted by a major street construction zone, compromising its normal aesthetics and accessibility.
    Stayed 2 nights in Aug 2022

    4/5 Good

    LEe
    Traveled with family and small children
    Liked: Amenities
    Although the room was comfortable, it was a bit cluttered with an ice bucket behind the TV, microwave on the mini fridge, and coffee maker on the desk, also there were stains on the chair and sides of the bed, chips on the edges of furniture, and the toilet was quite cramped - felt like the lid was pushing me forwards. Not acceptation cash for anything was also very inconvenient, especially as they couldn't run my card which was I credit. I had to book online via Expedia and pay extra despite being in the hotel lobby, just to get my room. $100 deposit is also expensive for one night.
    Stayed 1 night in Sep 2022

    1/5 Terrible

    Morgan
    Traveled with partner
    Liked: Staff & service
    Disliked: Amenities, property conditions & facilities
    This property was in the heart of downtown Rochester, which would make it seem convenient to people who haven’t really been there. However, there was construction going on all around the hotel making it very difficult to find, the elevators were broken, our room was dated, our room overlooked a dingy (MOLDY & CLOSED) pool area, the hotel restaurant wasn’t open during its own business hours on the day of our arrival… our stay just wasn’t what we envisioned and we likely won’t be back to this hotel.
    Stayed 2 nights in Aug 2022

    3/5 Okay

    Kate
    Traveled with pets
    Liked: Staff & service
    Not a good neighborhood. Room and common areas a bit tired.
    Stayed 2 nights in Aug 2022

    3/5 Okay

    Yan Yan
    Traveled with family
    Liked: Cleanliness
    Disliked: Staff & service
    We only interacted with the staff during check-in and check-out. They both were efficient. The staff who checked us in was friendly. The staff who checked us out was dealing with someone else (not sure if she was a customer) at first, but he quickly put that person on the side and took care of us. Not sure if we were supposed to put out a sign or order house keeping service or not, but during our entire stay (three days), no house keeping came to clean the room or replenish supplies.
    Stayed 3 nights in Aug 2022

    3/5 Okay

    Judith
    Traveled with family
    Disliked: Property conditions & facilities
    It had some leaks in the ceilings. The breakfast buffet was mostly cold
    Stayed 4 nights in Aug 2022