Verified
6/10 Okay
Scott
Apr 3, 2026
Liked: Staff & service, amenities
Disliked: Cleanliness
Scott
Stayed 1 night in Apr 2026
Hilton Garden Inn Rochester Downtown, NY
3.0 star property
Savor lunch or dinner at one of our two on-site restaurants. Unwind by the fireplace or take a refreshing dip in our indoor pool for an unforgettable stay.
Choose dates to view prices
Photo gallery for Hilton Garden Inn Rochester Downtown, NY
In the heart of downtown Rochester, Hilton Garden Inn Rochester Downtown, NY offers a warm welcome with two on-site restaurants and a cozy fireplace in the lobby. Take advantage of an indoor pool, gym, and helpful staff to make your stay unforgettable.
Reviews
8.28.2 out of 10
Very good
Popular amenities
- Pool
- Pet friendly
- Free WiFi
- Restaurant
- Air conditioning
- Gym
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Policies
Check-in
Check-in start time: 3 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21
Check-out
Check-out before noon
Contactless check-out available
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Children and extra beds
Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
- Fee for cooked-to-order breakfast: approximately USD 7.95 to 15 for adults, and USD 5.95 to 10 for children
- Self parking fee: USD 14 per day (in/out privileges)
- Pet fee: USD 75 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Frequently asked questions
Does Hilton Garden Inn Rochester Downtown, NY have a pool?
Yes, this property has an indoor pool.
How much does it cost to stay at Hilton Garden Inn Rochester Downtown, NY?
As of May 20, 2026, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Rochester Downtown, NY on May 31, 2026 start from $191, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Hilton Garden Inn Rochester Downtown, NY pet-friendly?
Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.
How much is parking?
Self parking is available for USD 14 per day.
What time is check-in at Hilton Garden Inn Rochester Downtown, NY?
Check-in start time: 3 PM; Check-in end time: 2 AM. After-hours check-in is not available.
What time is check-out at Hilton Garden Inn Rochester Downtown, NY?
Check-out is at noon.
Where is Hilton Garden Inn Rochester Downtown, NY located?
Located in Downtown Rochester, this hotel is within a 10-minute walk of Rochester Riverside Convention Center and Strong. Genesee River and Blue Cross Arena are also within 10 minutes. Rochester Station is 10 minutes by foot.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
Have a question?
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Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6
Cleanliness
7.6
Location
8.8
Staff & service
8.4
Property conditions & facilities
Rating 10 - Excellent. 421 out of 899 reviews
10 - Excellent
421
Rating 8 - Good. 237 out of 899 reviews
8 - Good
237
Rating 6 - Okay. 138 out of 899 reviews
6 - Okay
138
Rating 4 - Poor. 63 out of 899 reviews
4 - Poor
63
Rating 2 - Terrible. 40 out of 899 reviews
2 - Terrible
40
Reviews
Verified
10/10 Excellent
Stephanie
Feb 8, 2026
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and welcoming. Room was clean. Definitely would stay here again
Stephanie
Stayed 1 night in Feb 2026
Verified
10/10 Excellent
Diana
Jan 6, 2026
Liked: Cleanliness, staff & service, amenities
Yes nice and clean staff was welcoming
Diana
Stayed 1 night in Dec 2025
Verified
10/10 Excellent
Chakka
Feb 1, 2026
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, spacious. Outstanding staff.
Chakka
Stayed 1 night in Jan 2026
Verified
10/10 Excellent
Sasha
Jan 4, 2026
Liked: Cleanliness, amenities, property conditions & facilities
The staff were great, especially house keeping - they were so helpful and so sweet! The room was clean, the restaurant in the hotel serves a great Ribeye and it’s literally around the corner from Blue Cross Arena!
Sasha
Stayed 1 night in Jan 2026
Verified
8/10 Good
Philip
Jan 24, 2026
Liked: Cleanliness, staff & service
Room was clean. The staff were polite.
Philip
Stayed 2 nights in Jan 2026
Verified
10/10 Excellent
Kerry
Jan 25, 2026
Clean comfortable
Kerry
Stayed 4 nights in Jan 2026
Verified
8/10 Good
Kenneth
Feb 15, 2026
Liked: Cleanliness, amenities
Disliked: Staff & service
Nice room; less than courteous staff.
Kenneth
Stayed 1 night in Jan 2026
Verified
8/10 Good
Joseph
Nov 14, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Food in the hotel restaurant is solid! That pork chop is amazing.
Joseph
Stayed 2 nights in Nov 2025
Verified
10/10 Excellent
Erica
Dec 29, 2025
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was nice walking in. Staff was great. Room seems clean. No issues. I would stay here again.
Erica
Stayed 1 night in Dec 2025
Verified
10/10 Excellent
Yadan
Dec 4, 2025
Liked: Cleanliness, staff & service, amenities
Stayed at this hotel twice, both times were great. Friendly staff and clean rooms. The neighborhood is rough but security does a great job making guests feel safe. We wouldn’t have came back if security was lackluster. 10/10 would stay again.
Yadan
Stayed 3 nights in Nov 2025
Verified
10/10 Excellent
SHANE
Nov 14, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Great stat. Very clean, and very friendly staff1
SHANE
Stayed 2 nights in Nov 2025
Verified
6/10 Okay
Bryan
Jan 6, 2026
Liked: Staff & service
Parking cost $10.00. What I paid for the room it should have been free. The bar and staff was by far the best part of our stay
Bryan
Stayed 1 night in Dec 2025
Verified
10/10 Excellent
Susan
May 25, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Our room was lovely and the staff was very helpful and friendly.
Susan
Stayed 1 night in May 2025
Verified
10/10 Excellent
Michele
May 4, 2025
Liked: Amenities
A great downtown location.
Michele
Stayed 2 nights in May 2025
Verified
10/10 Excellent
Alphonso
May 31, 2025
Liked: Amenities
The room was well put together breakfast was very good and
Alphonso
Stayed 1 night in May 2025
Verified
10/10 Excellent
Brian
May 4, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff especially in restaurant
Brian
Stayed 2 nights in May 2025
Verified
10/10 Excellent
Kessan
May 19, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very kind
Kessan
Stayed 2 nights in May 2025
Verified
8/10 Good
Jacinta
Oct 13, 2023
Liked: Cleanliness, staff & service, property conditions & facilities
Great place stay for a quick visit in Rochester. The staff were extremely helpful and check in process was great.
Jacinta
Verified
10/10 Excellent
Glenn
May 26, 2025
Liked: Cleanliness, property conditions & facilities
Nice, clean room and well-maintained property. The staff were very friendly and helpful. The restaurant, Drifters, is also a solid choice if you are in the mood for a chill dinner instead of going out.
Glenn
Stayed 2 nights in May 2025
Verified
10/10 Excellent
Ian
Feb 5, 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Downtown Rochester Hotel
We had a great stay at the hotel, in town to visit the Strong Museum of Play with the kids.
Ian
Stayed 2 nights in Feb 2024
Verified
10/10 Excellent
Ronald
Feb 9, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
All staff very friendly and helpful, including shuttle driver, front desk, and restaurant staff. Room was clean.
Ronald
Stayed 1 night in Feb 2025
Verified
10/10 Excellent
Doug
Mar 14, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the room was nice.
Doug
Stayed 2 nights in Mar 2024
Verified
10/10 Excellent
Steve
Nov 5, 2023
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Great stay! The hotel was super clean and the pool and weight room/fitness room was way better than most. Loved this place.
Steve
Stayed 3 nights in Nov 2023
Verified
10/10 Excellent
joseph
Mar 12, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome
joseph
Stayed 1 night in Mar 2025