Hilton Garden Inn Rochester Downtown

Photo gallery for Hilton Garden Inn Rochester Downtown

Featured Image
Indoor pool
In-room safe, free cribs/infant beds, free rollaway beds, free WiFi
In-room safe, free cribs/infant beds, free rollaway beds, free WiFi
Room Amenity

Overview of Hilton Garden Inn Rochester Downtown

Hilton Garden Inn Rochester Downtown

3 out of 5

4.2/5 Very Good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
155 E Main St, Rochester, NY, 14604

Explore the area

  • Popular LocationGenesee River's High Falls9 min walk
  • Popular LocationStrong9 min walk
  • Popular LocationPont de Rennes Bridge16 min walk
  • AirportRochester, NY (ROC-Greater Rochester Intl.)8 min drive

Choose dates to view prices

About this area

Rochester

Located in Rochester, Hilton Garden Inn Rochester Downtown is in the city center and near a train station. Irondeqouit Bay State Marine Park and Genesee River reflect the area's natural beauty and area attractions include Manhattan Square Park and Ice Rink and Strong. Looking to enjoy an event or a game while in town? See what's happening at Blue Cross Arena or Frontier Field.

What's nearby

  • Rochester Riverside Convention Center - 1 min walk
  • Blue Cross Arena - 7 min walk
  • Genesee River's High Falls - 9 min walk
  • Strong - 9 min walk
  • Pont de Rennes Bridge - 16 min walk

Getting around

  • Rochester Station - 11 min walk
  • Greater Rochester Intl. Airport (ROC) - 8 min drive

Restaurants

  • Drifters — 1 min walk
  • Tapas 177 — 6 min walk
  • Max of Eastman Place — 7 min walk
  • Java's Cafe — 7 min walk
  • Temple Bar & Grill — 7 min walk

About this property

Hilton Garden Inn Rochester Downtown

3-star Rochester hotel in Downtown Rochester with 2 restaurants
This smoke-free hotel features 2 restaurants, an indoor pool, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. All 106 rooms offer conveniences like refrigerators and microwaves, along with free WiFi, free wired Internet, and iPod docks. Flat-screen TVs, room service, and free local calls are among the other amenities available to guests.
Hilton Garden Inn Rochester Downtown offers 106 accommodations with iPod docking stations and safes. 37-inch flat-screen televisions come with pay movies. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (USD 10 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: USD 7.95-15 for adults and USD 5.95-10 for children
  • 2 restaurants
  • 1 bar
  • Room service available

Things to do

  • Fitness center
  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Grocery/convenience store
  • Newspapers in lobby

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting rooms - 2

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Free rollaway beds

Bathroom

  • Free toiletries

Entertainment

  • 37-inch flat-screen TV
  • iPod dock
  • Pay movies
  • Premium channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Free local calls
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 2 AM
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 7.95 and USD 15 for adults, USD 5.95 and USD 10 for children (approximately)
  • Self parking fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Garden Inn Rochester Downtown
Hilton Garden Rochester Downtown
Hilton Garden Inn Rochester Downtown Hotel Rochester
Hilton Rochester
Rochester Hilton Garden Inn
Hilton Garden Inn Rochester Downtown Hotel
Hilton Rochester Rochester
Hilton Garden Inn Rochester Downtown Hotel
Hilton Garden Inn Rochester Downtown Rochester
Hilton Garden Inn Rochester Downtown Hotel Rochester

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 204 out of 411 reviews
5 - Excellent 50%
Rating 4 - Good. 125 out of 411 reviews
4 - Good 30%
Rating 3 - Okay. 52 out of 411 reviews
3 - Okay 13%
Rating 2 - Poor. 19 out of 411 reviews
2 - Poor 5%
Rating 1 - Terrible. 11 out of 411 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.5/5

Staff & service

4.0/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super attentive staff, just a short quick walk to the MLK Park for concerts, very comfortable bedding.
Stayed 1 night in Sep 2021

1/5 Terrible

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Was told by a front desk attendant earlier in the week that I could call on the day of check-in and see if they can accommodate early check-in. My wife and I needed a place to get ready for a friends wedding. The wedding was 30 minutes away. Normal check-in time is 3pm. I arrived at the property at exactly 2:05pm. I was requesting to check-in exactly 55 minutes before the properties normal check-in time. The front desk attendant and the manager informed me that there were no rooms ready for us to check-in early, unless we changed our rooms to a room with two queen beds. They offered us a bathroom to change in. They charge your room for parking to park in the garage next door to the hotel. I wasn't aware that I would need to pay for parking to change my clothes. I ended up having to pay for parking just to change my clothes. When we finally got checked into the room, there was a 1/2" gap between the shower door and the dividing glass and the water was like a river out into the floor of the bathroom. There was no food available after 9pm, and there was nothing close enough to walk to. The vending machines on our floor were sold out of water, so I went downstairs to the pantry and spent more on bottled water than it costs in the vending machine because they were sold out.
Stayed 1 night in Aug 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was walkable to my relatives who live in the downtown area. I felt very safe being that I was alone in the Hilton without friends or family in my location in the building, Great rate from Expedia.
Stayed 2 nights in Aug 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle from airport was awesome! Very friendly and helpful staff
Stayed 3 nights in Aug 2021

3/5 Okay

Traveled with partner
Just didn’t feel Hilton experience
Stayed 1 night in Jul 2021