Hilton Garden Inn Rochester/University & Medical Center

Photo gallery for Hilton Garden Inn Rochester/University & Medical Center

Featured Image
Indoor pool
Premium bedding, in-room safe, individually furnished, laptop workspace
Premium bedding, in-room safe, individually furnished, laptop workspace
Premium bedding, in-room safe, individually furnished, laptop workspace

Overview of Hilton Garden Inn Rochester/University & Medical Center

Hilton Garden Inn Rochester/University & Medical Center

3 out of 5

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Free airport shuttle
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
30 Celebration Drive, Rochester, NY, 14620

Explore the area

  • Popular LocationStrong Memorial Hospital8 min walk
  • Popular LocationUniversity of Rochester16 min walk
  • Popular LocationMary Jemison Landing4 min drive
  • AirportRochester, NY (ROC-Greater Rochester Intl.)7 min drive

Choose dates to view prices

About this area


Located in Rochester, Hilton Garden Inn Rochester/University & Medical Center is near the airport. Geva Theatre Center and Susan B. Anthony House are cultural highlights, and some of the area's activities can be experienced at Genesee Valley Park and Mary Jemison Landing. Strong and Park Avenue are also worth visiting.

What's nearby

  • Strong Memorial Hospital - 8 min walk
  • University of Rochester - 16 min walk
  • Mary Jemison Landing - 4 min drive
  • Blue Cross Arena - 5 min drive
  • Susan B. Anthony House - 5 min drive

Getting around

  • Rochester Station - 11 min drive
  • Greater Rochester Intl. Airport (ROC) - 7 min drive


  • Grappa — 1 min walk
  • Grappa — 2 min walk
  • The Beer Market — 2 min walk
  • Mt. Hope Family Diner — 4 min walk
  • Elmwood Inn — 5 min walk

About this property

Hilton Garden Inn Rochester/University & Medical Center

3-star hotel with free airport shuttle and restaurant
A restaurant, an indoor pool, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include a bar/lounge, a 24-hour business center, and conference space. All 136 individually furnished rooms provide free WiFi, free wired Internet, and MP3 docks. Guests can appreciate conveniences like refrigerators and microwaves, and other amenities include room service and flat-screen TVs.
Hilton Garden Inn Rochester/University & Medical Center offers 136 accommodations with MP3 docking stations and safes. Each accommodation is individually furnished. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include designer toiletries and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free uncovered self parking on site
  • Free roundtrip airport shuttle from 6:30 AM - 11:00 PM
  • Airport shuttle on request

Food and drink

  • Breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: USD 14.00 for adults and USD 6.00 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)


  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Wedding services

Languages spoken

  • Spanish

Business services

  • 24-hour business center
  • Conference space (3600 square feet)
  • Meeting rooms - 4


  • Firepit


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel


  • Smoke-free property

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)


  • Designer toiletries
  • Shampoo
  • Soap
  • Toilet paper
  • Towels


  • Flat-screen TV
  • MP3 dock
  • Premium channels

Food and drink

  • Microwave
  • Refrigerator


  • Connecting rooms available
  • Free local calls
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

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Check-in from 3 PM - midnight
Minimum check-in age - 21


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: USD 14.00 for adults and USD 6.00 for children (approximately)
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Garden Inn Rochester University Hotel
Hilton Garden Inn University Hotel
Hilton Garden Inn Rochester University
Hilton Garden Inn Rochester University
Hilton Garden Inn Rochester/University & Medical Center Hotel

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 314 out of 455 reviews
5 - Excellent 69%
Rating 4 - Good. 108 out of 455 reviews
4 - Good 24%
Rating 3 - Okay. 18 out of 455 reviews
3 - Okay 4%
Rating 2 - Poor. 7 out of 455 reviews
2 - Poor 2%
Rating 1 - Terrible. 8 out of 455 reviews
1 - Terrible 2%




Staff & service




Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice landscaping, large parking lot right out front.
Stayed 2 nights in Oct 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the property while visiting my daughter studying at the University of Rochester. I liked the property for its proximity to the university. It is within 5 min drive to the university's river campus. However, I would consider other options next time because the property is poorly managed. The most annoying problem was WiFi. We had three laptops (two Macbooks and one brand new Lenovo). My Lenovo laptop wasn't able to connect to WiFi at all. I tried it in both my room and the lobby. Neither could my oldest with her two-month-old Macbook. My other child's Macbook was able to connect. However, it was too slow. To be fair, phones were able to connect fine. Another issue was breakfast. I was surprised when I was charged $10 for continental breakfast at the hotel's restaurant. I thought breakfast was included. The staff told me that Expedia offers deals with and without breakfast and that I booked a deal that doesn't have free breakfast. So I thought I made a mistake but, the following morning, I overheard another gentleman saying the same thing at the front desk while checking out. He thought breakfast was included. Perhaps, the management should make it more clear. I feel as if I got ripped off. Thirdly, the pool can be cleaner. Although I liked the pool hours (6 AM - 11 PM), it was so dirty late in the afternoon I didn't feel like coming there again. It was a lot cleaner the following morning, though.
Stayed 3 nights in Oct 2021

4/5 Good

Liked: Staff & service, amenities, property conditions & facilities
Spoke to clerk when leaving about cleaning bathroom vent. Said they would follow up with management.
Stayed 2 nights in Oct 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean hotel in a great location, perfect for visiting University of Rochester!
Stayed 1 night in Oct 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was nice and the Hilton did not disappoint. This is our usual destination when we visit Rochester. Something to note, as this was our first time coming to Rochester without a car, Taxis, and shuttles are not available for early morning flights. We needed to be at the airport 5am and we were unable to obtain transportation.
Stayed 2 nights in Sep 2021