Extremely disappointing and unacceptable treatment at RBS Hotel, Strood
I am extremely disappointed by the way I was treated by Mr Basu at RBS Hotel in Strood.
While attempting to check out, I was met with what I found to be an unnecessarily rude, abrupt, passive-aggressive and dismissive attitude. Instead of dealing with the situation calmly and professionally, I felt that my concerns were repeatedly ignored and that I was being treated with disrespect.
When I challenged Mr Basu about his conduct and made it clear that I was unhappy with the way I was being spoken to, rather than attempting to resolve the matter, he escalated the situation and subsequently banned me from staying at the hotel.
I found this response completely disproportionate. A customer should be able to raise a concern about the way they are being treated without being punished for doing so. Being banned simply after challenging what I considered to be inappropriate conduct was extremely disappointing.
I also felt that the manner in which I was treated was discriminatory. I cannot understand why a straightforward checkout and complaint had to become so confrontational, and I believe the circumstances deserve proper consideration by the hotel's management.
This was not simply a case of a staff member having a bad day. The way the situation was handled made me feel unwelcome, disrespected and unfairly singled out. I would strongly recommend that the management of RBS Hotel review this incident.