Expedia (who has given me the impression that the company has turned into clever cheating and stealing) fleshed me, a 73 year old customer, out of a lot of money due to me by refund. Read details below:
Dear Expedia, my name is Albert Claud Parker. This matter concerns my planned June 13, 2021 trip to Rome, Italy and reservation (#5355418 for stay at the Hotel Piemonte) was a no go, all because I couldn't board the American Airlines flight from Orlando, FL to Dallas Ft. Worth, TX (to board my connecting Iberia Airlines flight to Rome, Italy) because Italy would have sent me back to USA due to my COVID-19 test being older than 73 hours. I took a fresh Covid-19 test at Orlando airport which cost me $175. The waiting line was so long that my scheduled flight departed before the COVID-19 test and results were completed. So I never went to Rome. I emailed Hotel Piemonte in Rome and received a reply back indicating that only Expedia could cancel my hotel reservations and process my $579.66 refund. Expedia has opted to go silent and non-responsive to my pleas for the refund of $579.66 owed to me.