Saint-Augustin-de-Desmaures Chalets

"À chaque fois, c'est le même problème - On doit mentionner à la réception qu'on a les privilèges VIP ($11). À l'enregistrement, la réception nous mentionne que c'était pas visible. Nous sommes revenus le lendemain et la préposée nous a mentionné que c'était bien inscrit au dossier??!! Très décevant de toujours devoir demander comme si on demandait une faveur."

"We have to shout out to Bernard’s very kind and helpful information on how to navigate our first trip to Old Quebec! He has a fantastic attitude that made us feel comfort and welcomed. Merci Bernard! I’ll a tres bon est gentil! Sophie and Lou"

"I was pleasantly surprised by the wonderful condition of thew hotel, the friendliness of the staff and how convenient it was to the airport."

"Its excellent hotel and staff was very helpful and very friendly. Loved the stay"

"The hotel is in a good location, it was clean and my bed was very comfortable. I had an issue while checking in: the hotel policy on Expedia says the hotel accepts debit cards, credit cards and cash. I presented my debit card for the security hold of CAD $200, the hotel front desk staff Simon said they ONLY take credit cards. I was stranded as I didn’t have a credit card, and had to ask a friend for help. The hotel policy should be updated as so to prevent such inconvenience to other hotel guests. "

"Yes"

"Steeped in history, beautiful vistas and fabulous service. Wonderful time in a warm and welcoming environment. I will go again"

"Very much enjoyed the balcony suites at the Hotel Palace Royale. Rooms were spacious, clean and the bed was SO comfortable. Old Quebec was steps away. Staff was friendly and informative. Would stay there again."

"TBH, the facility is a bit dated, but the staff are very friendly and make you feel welcome. Kids enjoy taking a dip in the pool and run in and out of the indoor and outdoor playgrounds. Overall, a good experience and will recommend to others."