圣海德薇旅游套票 | 圣海德薇机票+酒店优惠低至 4 折

I chose this place because it's more affordable and has elevators since I knew I'd be traveling with multiple pieces of luggage, but when we arrived, they told us the elevator was down and had a guy help carry the luggage for us. The next morning we had to carry them on our own, and it was very inconvenient. Wifi was extremely slow; we couldn't really use it. We had to stay up for an hour trying to get it fixed. The bathroom sink is clogged. No toiletry except for bar soap and towels., which is ok since we don't need them, but for anyone trying to stay here, remember to pack your own.

This was our first stay since the Hilton transition, and the collapse in quality is staggering.The resort has devolved from an upscale sanctuary into an under maintained, commercialized venue that prioritizes a "trashy carnival money grab" over paying overnight guests. We paid a premium luxury rate to enjoy resort amenities we could not even access or use. The failures during our stay included: Under maintained Grounds & Broken Amenities: The lawns were poorly kept, and major signature water features, specifically the fountains in the Plaza San Saba and across the main pool areas, were broken and non-operational. Trashy Corporate Takeovers: The central Esparza Lawn was entirely booked out for a loud private event that completely destroyed the resort's peaceful atmosphere. Overnight guests were subjected to event attendees walking through main family spaces dressed in Uncle Sam costumes and provocative lady liberty latex mini dresses.This environment was completely inappropriate for a high-end luxury hotel and utterly ruined our family’s annual holiday. No Hot Water: Unbelievably for a luxury resort, our hotel room shower never got hot water. Paying premium rates to endure cold showers is completely unacceptable.Failed Family Programming: La Cantera used to offer fantastic, engaging family events throughout Father's Day weekendlike petting zoos and piñata events that made our 5-hour drive worth it. Instead, Hilton advertised soap and candle-making events that are hardly appeal

Overall the experience was great.

I love the location, the ease of having washer and dryer in the unit rather than just on the property. And how quick the honor was to respond to a couple simple issues and fixes we had while I was there.