Ratings based on 2,515 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
82% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Mesquite Texas

Very nice hotel

Posted Aug 27, 2016
Stayed a 4 nights it was very nice .close to the Alamo and the Riverwalk Hotel staff very nice. The hotel has a nice pool and hot tub . My wife and I will stay here again
5 out of 5
by A verified traveler

Posted Aug 24, 2016
Sehr gutes Hotel, sehr hilfreiches Personal, wir haben um 5:30 Frühstück bekommen Super Preis-Leistungsverhältnis Man kann in ca 35 min. bis zum Alamo und Riverwalk laufen
Comment from Hotel Management
Aug 24, 2016 by Riaz Asaria GM , Hotel Management
Thank you for staying with us. I am glad to know your enjoyed our breakfast. Appreciate your comments.
4 out of 5
by A verified traveler from Los Angeles, CA

Good hotel but 10-15 min far from Riverwalk!

Posted Aug 23, 2016
Good clean and comfortable hotel, but didn't liked that it is called downtown but 20 minutes far from downtown. And If they could lower on their prices it would be the perfect stay for someone who arrived San Antonio city for visit, work, fun and what not..
Comment from Hotel Management
Aug 24, 2016 by Riaz Asaria GM , Hotel Management
Thank you for staying with us and letting us know about your stay. I apologize if you felt we were too far from the downtown area. I do appreciate your feedback.
5 out of 5
by A verified traveler from ohio

Great place to stay!!!

Posted Aug 14, 2016
Pros: Everything!!!!!! The staff was the best I have seen
Cons: Nothing
Location: Close to river walk and expressway zoo,sea worlds,six flags and great caves
The staff was the best always very helpful and nice!!!!! The room was great very clean an plenty of room it was cleaned everyday and the bed made . It is about a mile from the river walk and only 16 mins from Lackland airforce base an very ez express way access. They also have a very good breakfast bar it's well stocked and very clean
Comment from Hotel Management
Aug 14, 2016 by Riaz Asaria GM , Hotel Management
Thank you for staying with us. We appreciate you taking the time to let us know about your stay. It is always good to know when a guest had a comfortable stay.
3 out of 5
by A verified traveler

Close to attractions

Posted Aug 12, 2016
At beginning really was enjoying my stay next thing pool not available due to some kind of problem hotel had with guests wasn't able to get in pool when it was finally fixed it had the very strong smell of the chemicals decided to overlook that day of checkout I called down to see if a late checkout was available receptionist was very rude and was plain out telling me just no had no manners .
Comment from Hotel Management
Aug 17, 2016 by Riaz Asaria GM , Hotel Management
Thank you for letting us know about the issues you encountered. I do apologize for the inconvenience of the pool. Due to high number of people wanting to swim we did open right after filled and cycled. Which chemical odor did come off strong. There are times we just do not allow late check out. I have addressed the manner our front desk staff talk to our guests. As some may misinterpret the tone. Thank you for staying with us.
4 out of 5
by A verified traveler

Great location

Posted Aug 3, 2016
The staff and hotel/rooms were excellent, but the beds were not very comfortable I blame the renovation that's going on at the hotel and sure beds would be replaced.
Comment from Hotel Management
Aug 5, 2016 by Riaz Asaria GM , Hotel Management
Thank you for letting us know about your stay, I understand your concern regarding the bed. We are nearing the ending of our renovations. Thank you for staying with us.
3 out of 5
by A verified traveler

renovation

Posted Jul 22, 2016
Hotel was hotelwas under renovation the entire time of our stay. Lobby was constantly torn up couldn't use the lobby bathrooms or the workout room. Says it was close to six flags and sea world but took us about 20-30 mins to get to both. Not in the best neighborhood
Comment from Hotel Management
by Riaz Asaria GM , Hotel Management
I do apologize for the inconvenience if the theme parks were not as close as you thought. Our renovations are on their way and hope to be done soon. Thank you for staying with us,
4 out of 5
by A verified traveler from mcAllen

Scary part of town for out of towner.

Posted Jul 21, 2016
It was okay, wish the facilit was not under construction, staff is great, location not so great.
Comment from Hotel Management
Jul 22, 2016 by Riaz Asaria GM , Hotel Management
We appreciate you letting us know of your concerns. I understand the renovations may have been unwelcoming to you. We are hoping to have it completed soon. Thank you for staying with us and good to know the staff was great.
3 out of 5
by A verified traveler from brownsville tx

They were remodeling..

Posted Jul 15, 2016
Pros: let the people about the remolding.
Cons: air conditioner.
Location: bad location. I would change to a near by hotel to river walk.
The air conditioner was noisy. And the room was not big enough as expecting.
Comment from Hotel Management
Jul 16, 2016 by Riaz Asaria GM , Hotel Management
Thank you for letting us know about your stay. i am not sure what website you booked on but it is noted to alert guest of renovations. When issues are brought to guest service attention we resolve the issues as quickly as possible. I understand your concern if you felt uncomfortable during your stay.
5 out of 5
by A verified traveler from Calgary, Canada

Great stay

Posted Jul 14, 2016
Pros: Size of the room, large shower, separate bedrooms, clean. Is under renovations but did not affect us in the least - very well managed.
Cons: Breakfast area is a little small and tends to clog up with sleepy people.
Location: Mercado/market, riverwalk, Alamo, missions, churches - great base for enjoying San Antonio.
We are a family of five (three kids between 14 and 9) and the separate bedrooms were great. Staff were friendly, price was very reasonable, kids liked the pool, short drive to the riverwalk/Alamo area and we felt safe walking to the Mercado/market. Great base for our vacation in San Antonio.
Comment from Hotel Management
Jul 14, 2016 by Riaz Asaria GM , Hotel Management
Thank you kindly for giving us your feedback about your stay. I am happy to know the room you stayed in was good for you. It is great to hear when our guests have enjoyed their stay. We strive on having our feel at home and comfortable. Thank you for staying with us.