Ratings based on 2,499 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
82% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

renovation

Posted Jul 22, 2016
Hotel was hotelwas under renovation the entire time of our stay. Lobby was constantly torn up couldn't use the lobby bathrooms or the workout room. Says it was close to six flags and sea world but took us about 20-30 mins to get to both. Not in the best neighborhood
Comment from Hotel Management
Jul 23, 2016 by Riaz Asaria GM , Hotel Management
I do apologize for the inconvenience if the theme parks were not as close as you thought. Our renovations are on their way and hope to be done soon. Thank you for staying with us,
4 out of 5
by A verified traveler from mcAllen

Scary part of town for out of towner.

Posted Jul 21, 2016
It was okay, wish the facilit was not under construction, staff is great, location not so great.
Comment from Hotel Management
Jul 22, 2016 by Riaz Asaria GM , Hotel Management
We appreciate you letting us know of your concerns. I understand the renovations may have been unwelcoming to you. We are hoping to have it completed soon. Thank you for staying with us and good to know the staff was great.
3 out of 5
by A verified traveler from brownsville tx

They were remodeling..

Posted Jul 15, 2016
Pros: let the people about the remolding.
Cons: air conditioner.
Location: bad location. I would change to a near by hotel to river walk.
The air conditioner was noisy. And the room was not big enough as expecting.
Comment from Hotel Management
Jul 16, 2016 by Riaz Asaria GM , Hotel Management
Thank you for letting us know about your stay. i am not sure what website you booked on but it is noted to alert guest of renovations. When issues are brought to guest service attention we resolve the issues as quickly as possible. I understand your concern if you felt uncomfortable during your stay.
5 out of 5
by A verified traveler from Calgary, Canada

Great stay

Posted Jul 14, 2016
Pros: Size of the room, large shower, separate bedrooms, clean. Is under renovations but did not affect us in the least - very well managed.
Cons: Breakfast area is a little small and tends to clog up with sleepy people.
Location: Mercado/market, riverwalk, Alamo, missions, churches - great base for enjoying San Antonio.
We are a family of five (three kids between 14 and 9) and the separate bedrooms were great. Staff were friendly, price was very reasonable, kids liked the pool, short drive to the riverwalk/Alamo area and we felt safe walking to the Mercado/market. Great base for our vacation in San Antonio.
Comment from Hotel Management
Jul 14, 2016 by Riaz Asaria GM , Hotel Management
Thank you kindly for giving us your feedback about your stay. I am happy to know the room you stayed in was good for you. It is great to hear when our guests have enjoyed their stay. We strive on having our feel at home and comfortable. Thank you for staying with us.
4 out of 5
by A verified traveler from Cypress, TX

Nice hotel, would stay again.

Posted Jul 13, 2016
Pros: I loved the fact that it was quiet, pleasing to look at, and the room was really nice.
Cons: I can't really say what could be improved except the flying bugs, however, there were very few. The refigerator didn't really get cold, nothing more.
Location: The location was o.k. It was close to things like certain restaurants, and I think the riverwalk. However, I didn't get a chance to enjoy it
My experience was better than I thought it would be. The staff at the front desk was really nice, the room was clean and pleasing, the bed and pillows were very comfortable. The only issue that I had was a few small flying bugs by the sink area. I chalked it up to the fact that renovations were being made and dealt with it. At checkout I informed the young lady who checked me out, about the issue, she apologized and said that it would be looked into. Overall, my stay was great!
Comment from Hotel Management
Jul 16, 2016 by Riaz Asaria GM , Hotel Management
Greatly appreciate you taking the time to let us know about your stay. We definitely did address the issues of the gnats and sincerely apologize. With the weather and renovations we have encountered a few issues which are dealt with quickly. It is good to know your stay with us was comfortable and well resting. Thank you for choosing us for your stay.
4 out of 5
by A verified traveler from dallas, tx

Nice place great price

Posted Jun 26, 2016
Clean place, big comfy beds, and a wonderful staff. We had plenty of towels at all times. Great indoor pool after being in the sun all day we enjoyed it. Good continental breakfast. Seen a few construction workers, can't wait to see the finished product soon. We will defiantly be back
Comment from Hotel Management
Jun 26, 2016 by Riaz Asaria GM , Hotel Management
I am glad you enjoyed your stay with us. Thank you for staying with us and taking the time to let us know about your stay. It is good to hear when a guest had a good stay.
4 out of 5
by A verified traveler

Sicher, sauber und gutes Preis-Leistungsverhältnis

Posted Apr 29, 2016
Große Zimmer und recht nah am Riverwalk. Wir haben uns wohl gefühlt. Sauberkeit und Service vollkommen in Ordnung. Zum Riverwalk sind es ca.15-20 min zu Fuß. Frühstück war ok, sehr netter Service! Schön war auch der Innenpool. WLAN top und Parken kostenlos, was nicht selbstverständlich ist in Hotels nah Alamo und Riverwalk. Für uns die einzigen Minuspunkte: man hörte die Warnsignale der Eisenbahn recht laut (auch nachts) und der Poolbereich wurde augenscheinlich nicht täglich gereinigt (es lagen zwei tote Kakerlaken am gleichen Fleck)! Alles in allem ein gutes Hotel um San Antonio zu erkunden!
Comment from Hotel Management
Apr 30, 2016 by Riaz Asaria GM , Hotel Management
Thank you for staying with us.
1 out of 5
by Marcus

Posted Apr 26, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Riaz Asaria GM, Hotel Management
Thank you for staying with us.
4 out of 5
by A verified traveler

Very nice even under construction.

Posted Apr 23, 2016
Pros: Clean, congortaboe, nice staff, newly renovated.
Cons: Some garbage in the parking area behind hotel.
Location: Downtown river walk nearby.
The hotel was very nice, clean and it seems newly renovated. We enjoyed staying in it and would recommend it.
Comment from Hotel Management
Apr 25, 2016 by Riaz Asaria GM , Hotel Management
Thank you for staying with us. We do maintain the property periodically I do apologize if you encountered trash toward. Appreciate you bringing to our attention diffidently keep an eye on that.
4 out of 5
by Karen

Posted Apr 21, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Riaz Asaria GM, Hotel Management
Thank you for staying with us,