Eilan Hotel and Spa, Ascend Resort Collection

Photo gallery for Eilan Hotel and Spa, Ascend Resort Collection

Primary image
Outdoor pool, cabanas (surcharge), sun loungers
Outdoor pool, cabanas (surcharge), sun loungers
Outdoor pool, cabanas (surcharge), sun loungers
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Overview of Eilan Hotel and Spa, Ascend Resort Collection

Eilan Hotel and Spa, Ascend Resort Collection

4.5 star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Map
18603 La Cantera Terrace, San Antonio, TX, 78256

Explore the area

  • Popular LocationSix Flags Fiesta Texas15 min walk
  • Popular LocationLa Cantera Golf Club3 min drive
  • Popular LocationThe Rim Shopping Center7 min drive
  • AirportSan Antonio, TX (SAT-San Antonio Intl.)18 min drive

Choose dates to view prices

About this area

San Antonio

Near theme parks, Eilan Hotel and Spa, Ascend Resort Collection is in an area with good shopping. The Rim Shopping Center and The Shops of La Cantera are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore River Walk. Traveling with kids? Consider Six Flags Fiesta Texas and Our Lady of Guadalupe Catholic Church. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Six Flags Fiesta Texas - 15 min walk
  • La Cantera Golf Club - 3 min drive
  • The Shops of La Cantera - 4 min drive
  • The Rim Shopping Center - 7 min drive
  • Palmer Course at La Cantera - 10 min drive

Getting around

  • San Antonio Station - 21 min drive
  • San Antonio International Airport (SAT) - 18 min drive

Restaurants

  • Sustenio - 13 min walk
  • BJ's - 3 min drive
  • Maggiano's - 3 min drive
  • Hopdoddy - 4 min drive
  • Mash'd - 4 min drive

About this property

Eilan Hotel and Spa, Ascend Resort Collection

4.5-star family-friendly resort near Six Flags Fiesta Texas
Along with a full-service spa, this smoke-free resort has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. All 163 rooms offer free WiFi and free wired Internet, LCD TVs with cable channels, and comforts like pillowtop beds and Egyptian cotton sheets. IPod docks, coffee makers, and free local calls are among the other amenities available to guests.
Eilan Hotel and Spa, Ascend Resort Collection offers 163 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Spa at Eilan has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Valet parking on site (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 12-30 for adults and USD 12-30 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar

Things to do

  • 2 outdoor tennis courts
  • Aerobics classes
  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Spa tub
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • Children's pool
  • Grocery/convenience store
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Languages spoken

  • Arabic
  • English
  • French
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference center (11000 square feet of space)
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Terrace

Spa

  • 10 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Heating
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 42-inch LCD TV
  • Cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker

More

  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - 5:30 AM
Late check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: USD 125
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! Children 20 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 12 and USD 30 for adults, USD 12 and USD 30 for children (approximately)
  • Valet parking fee: USD 35 per night (in/out privileges)
  • Late check-out fee: USD 125 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 20 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa

Property is also known as

Eilan Autograph Collection
Eilan Autograph Collection San Antonio
Eilan Hotel Resort Autograph Collection
Eilan Hotel Resort Autograph Collection San Antonio
Eilan Hotel Autograph Collection San Antonio
Eilan Hotel Autograph Collection
Eilan Hotel Spa San Antonio
Eilan Hotel Spa Autograph Collection
Eilan Hotel Resort Spa Autograph Collection
Eilan Spa, Ascend Collection
Eilan Hotel and Spa, Ascend Resort Collection Resort
Eilan Hotel and Spa, Ascend Resort Collection San Antonio
Eilan Hotel and Spa, Ascend Resort Collection Resort San Antonio

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 498 out of 794 reviews
5 - Excellent 63%
Rating 4 - Good. 166 out of 794 reviews
4 - Good 21%
Rating 3 - Okay. 72 out of 794 reviews
3 - Okay 9%
Rating 2 - Poor. 36 out of 794 reviews
2 - Poor 5%
Rating 1 - Terrible. 22 out of 794 reviews
1 - Terrible 3%

4.6/5

Cleanliness

4.4/5

Staff & service

3.7/5

Amenities

4.6/5

Property conditions & facilities

4.6/5

Eco-friendliness

2/5 Poor

Liked: Amenities
Disliked: Cleanliness
Room was dirty. Maybe the vacum was broke that day. Overpriced for what it was. Complained about it and staff didnt offer to set things right.
Stayed 1 night in Apr 2022

3/5 Okay

Stayed 1 night in Feb 2022

4/5 Good

Stayed 2 nights in Jan 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
Stayed 1 night in Feb 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very amazing and beautiful
Stayed 2 nights in Dec 2021