1/5 Terrible
Jennifer, AZ
Traveled with family and small children
24 Oct 2020
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worst hotel I have ever stayed at.
We woke up with ants all over the place not just a few but TONS of ants. The staff would not give me a refund. I called the general manager who said I need to call Expedia and then said Expedia needed to speak to the front desk manager Gabriel. I’ve been trying to get Expedia to reach them BUT they keep saying no manager is available. I just found out the hotel won’t refund me for this. This is unacceptable as a hotel and place of business. I stayed with my two younger children and I am sure my 2 year old got bit he had a red mark on his cheek. I called the front desk as soon as I saw them all over the floor- bed- sheets literally everywhere. Maintenance came and sprayed poison everywhere when I wasn’t even packed up. I had to have my other child hold my younger while I packed everything because maintenance said “be careful not to get into this it’s poison.” Shorty after he left I stepped on the CARPET where he apparently sprayed. He also said “wow they came in quickly” like it was a normal thing at their hotel. This was the worst experience I’ve ever had at a hotel and with hotel staff. Not professional. Not nice. Gabriel went on a day later to tell me When I called to get a refund “they were water ants” like that was somehow better. I am disappointed in management for making it look like they’ll refund me after the GM talked to me.I have a video of all the ants in our room. Sad to see people only care about money notpeople.
Stayed 1 night in Oct 2020