2/5 Poor
Gerald E
Traveled with partner
Oct 5, 2022
Disliked: Cleanliness
I liked the mattress and the balcony
We’re sorry to say that the service and the room could be better. We had to wait a half day for two pillows with three reminders to the front desk. The front desk seemed like they could not provide us with pillows immediately and said we had to wait for housekeeping to either bring them to front and they will hold pillows for us, or we would have to wait for housekeeping to bring pillows to our room. Our room had ants crawling around the balcony door, the window by balcony and on the bed. When I notified the front desk I explained to them to wait until we are out of the room for the day before they come spray bug spray and we’ll let them know when we’re leaving but maintenance showed up at our door before we left so there seems to be a communication break down The whole time we were there housekeeping never asked if we needed our room cleaned. On the day of our check out I asked for a late as possible check out and the clerk told me the best she could do is 12:00 pm. This is after all the above events and a three day stay at your establishment
Gerald E
Stayed 3 nights in Oct 2022