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Reviews of Hyatt Place Los Cabos

3 out of 5
Hyatt Place Los Cabos
Paseo Malecon San Jose No. 128, Colonia Zona Hotelera, San Jose del Cabo, BCS

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 577 out of 984 reviews
5 - Excellent 59%
Rating 4 - Good. 308 out of 984 reviews
4 - Good 31%
Rating 3 - Okay. 65 out of 984 reviews
3 - Okay 7%
Rating 2 - Poor. 23 out of 984 reviews
2 - Poor 2%
Rating 1 - Terrible. 11 out of 984 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities

4.3/5

Eco-friendliness

4/5 Good

Traveled with family
Liked: Staff & service
Breakfast good. Beach nearby dangerous to swim. Can take bus from nearby stop to Palmilla Beach or Chilena Cove Beach to swim. Use purple and orange bus comes every 20 minutes.
Stayed 5 nights in May 2022
Response from Thank you on May 14, 2022
Dear Stephen, Thank you for taking the time to evaluate our service. We hope to see you soon. HPLC

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it super clean and big
Stayed 3 nights in Apr 2022
Response from Thank you on May 7, 2022
Dear Iris, Thank you for taking the time to evaluate our service. We hope to see you soon. HPLC

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, great location
Stayed 2 nights in Apr 2022
Response from Thank you on May 3, 2022
Dear Earl, Thank you for taking the time to evaluate our service. We hope to see you soon. HPLC

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and conveniently located. There was a lot of construction around the site so the views were interrupted by this.
Stayed 1 night in Apr 2022
Response from Armando Q on Apr 18, 2022
Dear Elizabeth, Thank you for taking the time to evaluate our service, we will pay close attention to the details mentioned. We hope to see you soon. HPLC

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Apr 2022
Response from Armando Q on Apr 8, 2022
Dera Cynthia, Thank you for taking the time to evaluate our service and we hope to see you soon HPLC

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and polite staff.
Stayed 4 nights in Apr 2022
Response from Thank you on Apr 7, 2022
Dear Terry Thank you for taking the time to evaluate our service and we hope to see you soon HPLC

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable staff, very helpful
Stayed 6 nights in Mar 2022
Response from Armando Q on Apr 6, 2022
Dear Nathanael thank you for taking the time to evaluate our service, we hope to see you soon. Regards from Hyatt Place Los Cabos Hotel

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great location, courteous and professional staff. We would definitely stay here again!
Stayed 1 night in Apr 2022
Response from Armando Q on Apr 3, 2022
Dear Carrie,Thank you for taking the time to evaluate our service, we hope to see you soon. Regards from Hyatt Place Los Cabos Hotel

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Mar 2022
Response from Thank you on Apr 1, 2022
Dear Janet, Thank you for taking the time to evaluate our service, we hope to see you soon. Regards from Hyatt Place Los Cabos Hotel

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and clean, only the breakfast need more variety.
Stayed 5 nights in Mar 2022
Response from Thank you on Mar 31, 2022
Dear Zahir, Thank you for taking the time to evaluate our service, we hope to see you soon. Regards from Hyatt Place Los Cabos Hotel

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and installation Greatest location and nice prices!! Thanks 😊
Stayed 5 nights in Mar 2022
Response from Thank you on Mar 29, 2022
Dear Jannet, Thank you for taking the time to evaluate our service, we hope to see you soon. Regards from Hyatt Place Los Cabos Hotel

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service during our stay in Cabo - friendly, helpful and more- would stay again in a heartbeat
Stayed 1 night in Mar 2022
Response from Armando Q on Mar 27, 2022
Dear Linda, Thank you for taking the time to evaluate our service, we hope to see you soon. Regards from Hyatt Place Los Cabos Hotel

5/5 Excellent

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Hyatt Place is my wind down from vacation before heading back home. Love the hotel and staff. Will be there again next year.
Stayed 1 night in Mar 2022
Response from Thank you on Mar 23, 2022
Dear Marlen, Thank you for taking the time to evaluate our service, we hope to see you soon. Regards from Hyatt Place Los Cabos Hotel

5/5 Excellent

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome, but when a Hotel states they have a full breakfast, my interpretation of a full breakfast would include, at the very least, eggs, bacon, toast. OH...and no phone in my bedroom to contact my friends in another room....
Stayed 1 night in Mar 2022
Response from Armando Q on Mar 22, 2022
Dear Minika, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we will pay close attention to your concern and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

5/5 Excellent

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Lots of shopping available Very walkable Beach was about 2 blocks away Grocery store was around the corner lots of restaurants and bars within walking distance. They arranged our covid test at a lab that was a 2 minute walk. Best breakfast that was included with our stay. Definitely staying here next time we are in Cobo
Stayed 1 night in Mar 2022
Response from Armando Q on Mar 17, 2022
Dear Barbara, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us, we hope to see you soon. Regards from Hyatt Place Los Cabos Hotel

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was delicious every morning.
Stayed 5 nights in Feb 2022
Response from Thank you on Feb 28, 2022
Dear Elidio, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us, we hope to see you soon. Regards from Hyatt Place Los Cabos Hotel

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel, near beach. Exactly as advertised
Stayed 1 night in Feb 2022
Response from Armando Q on Feb 14, 2022
Dear Orion, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us, we hope to see you soon. Regards from Hyatt Place Los Cabos Hotel

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. Very comfortable & easy to access
Stayed 1 night in Jan 2022
Response from Armando Q on Feb 7, 2022
Dear Sandra, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us, we hope to see you soon. Regards from Hyatt Place Los Cabos Hotel

3/5 Okay

Traveled with group
Liked: Staff & service
Only ok
Great service at breakfast. The manager was not too friendly, but staff were. Rooms outdated and can use some cleaning
Stayed 3 nights in Jan 2022
Response from Thank you on Feb 3, 2022
Dear Gary, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we will pay close attention to your concern and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

2/5 Poor

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The staff was rude, we got there before check-in time, were told we had to wait till 3p, meanwhile a group of people came after us and were allowed to check-in! When I complained they ignore me! And the heater in the room had a horrible smell! Had to turn it off for fear of inhaling carbon monoxide!
Stayed 2 nights in Jan 2022
Response from Armando Q on Jan 23, 2022
Dear Aida, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we will pay close attention to your concern and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient property for walking to the beach, restaurants and shops. Staff is super friendly.
Stayed 2 nights in Jan 2022
Response from Armando Q on Jan 19, 2022
Dear Enrique, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly! Breakfast happened to be a buffet and happy hour was advertised and in clear sight. Close to La Comer if you wanted to pick up extra snacks and other dining options are nearby. Oxxo nearby as well.
Stayed 9 nights in Dec 2021
Response from Armando Q on Jan 10, 2022
Dear Miguel, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

1/5 Terrible

Stayed 1 night in Jan 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds. Great breakfast buffet. Nice view of the Sea of Cortez. Staff were very friendly and helpful.
Stayed 2 nights in Dec 2021
Response from Thank you on Jan 6, 2022
Dear Roxanne, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

3/5 Okay

Traveled with family
Needs renovation
good bfast great location to the grocery stores beach isn't nice hotel is old, needs renovation
Stayed 2 nights in Dec 2021
Response from Thank you on Jan 4, 2022
Dear Mona, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful... i like that the walk was only a block from the beach and the Ocean front was a really nice view.
Stayed 1 night in Dec 2021
Response from Thank you on Jan 4, 2022
Dear Jacquelyn, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Recommend to others. Slight mildew smell, but hey, you’re right on the ocean.
Stayed 1 night in Dec 2021
Response from Thank you on Jan 4, 2022
Dear Jacob, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

3/5 Okay

Stayed 2 nights in Dec 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
We always enjoy our stay at this location. Staff are helpful, friendly and rooms are clean and comfortable. So nice we can travel with our dog too!
Stayed 1 night in Dec 2021
Response from Thank you on Dec 31, 2021
Dear Guest, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it’s in a calm area you can walk to the beach and watch the waves. The beach is not recommended for swimming. The hotel has breakfast not the best options but it’s decent.
Stayed 7 nights in Dec 2021
Response from Thank you on Dec 21, 2021
Dear Manuel, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy, staff is really nice and helpful. Room is very nice, clean and updated.
Stayed 1 night in Dec 2021
Response from Thank you on Dec 20, 2021
Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

2/5 Poor

Traveled with family
Liked: Amenities
Construction caused the trip to be a let down. The room had a few things that needed to be fixed. The drawers to the dresser would open on their own. The toilet seat was lose. The shower water would turn off on its own. The door to the room wouldn’t close behind me when I opened the door. The hinges to the door seem to not work.
Stayed 7 nights in Dec 2021
Response from Thank you on Dec 20, 2021
Dear Simon, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we will pay close attention to your concern and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

5/5 Excellent

Traveled with family
Liked: Property conditions & facilities, room comfort
Comfortable hotel a few miles from the airport
Comfortable hotel, beautiful views of the beach, an easy drive from the airport either by toll road or by Route 1.
Stayed 1 night in Dec 2021
Response from Thank you on Dec 20, 2021
Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service
Hotel was good overall but the pool was shaded for 22.5 hours. They literally built the pool surrounded by tall buildings and the sun hit the pool for about an hour and a half. Such a disappointment.
Stayed 5 nights in Dec 2021
Response from Thank you on Dec 18, 2021
Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel located close to downtown San Jose del Cabo. Free parking garage beneath the hotel. Free daily breakfast with ok service - staff is not super friendly or outgoing
Stayed 2 nights in Dec 2021
Response from Armando Q on Dec 15, 2021
Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast time out forks Asked the lady to make omelette without egg supervisor said no, even thought she had omelette ready without meat. Asked for 2 eggs to make which was right there and I was ready to pay but supervisor said $300 peso for two eggs that was funny. Nothing had to buy or do extra eggs were there and pan was ready already. But it’s ok policy is policy. But didn’t see any courtesy or extra mile for customer Otherwise room was clean hotel has super nice location
Stayed 1 night in Dec 2021
Response from Thank you on Dec 13, 2021
Dear Aamir, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we will pay close attention to your concern and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Thank you on Dec 11, 2021
Estimada Maria Y, Muchas gracias por tomarse el tiempo para evaluar nuestros servicios, sus comentarios son muy valiosos para nosotros. Esperamos tenerlos de regreso pronto. HPLC

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The concierge was constantly trying to sell us something. We used the lower parking entrance to try to avoid him.
Stayed 8 nights in Nov 2021
Response from Thank you on Dec 6, 2021
Dear Rosendo, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we will pay close attention to your concern and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel and I have no main complains but they have to a better control in the room cleaning staff: They do not service it every day as is promissed.
Stayed 10 nights in Nov 2021
Response from Thank you on Dec 6, 2021
Dear Edgar, Thank you so much for staying with us, We will pay close attention to what you have mentioned, we look forward to see you again and have a great day

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Very nice hotel. Close to beach. Friendly and helpful staff. Breakfast was pretty good too.
Stayed 2 nights in Nov 2021
Response from Thank you on Dec 6, 2021
Dear Cesar, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Thank you on Dec 2, 2021
Dear Steve, Thank you for taking the time to evaluate our service and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very welcoming and friendly place to stay in. The convenience of having a supermarket, a money exchange place, and a reliable Mexican restaurant all around the corner was the best. It was a great and comfortable place to spend a vacation here.
Stayed 5 nights in Nov 2021
Response from Thank you on Dec 1, 2021
Dear Steve, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

4/5 Good

Stayed 1 night in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean hotel,
Stayed 2 nights in Nov 2021
Response from Thank you on Nov 29, 2021
Dear David, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and slick, staff was professional. Location is next to a traffic roundabout. The nearest beach is accessed through a construction site.
Stayed 1 night in Nov 2021
Response from Armando Q on Nov 29, 2021
Dear Beth, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and very friendly and helpful!
Stayed 4 nights in Nov 2021
Response from Thank you on Nov 27, 2021
Dear Sofia, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excelente
Stayed 3 nights in Nov 2021
Response from Thank you on Dec 2, 2021
Dear José, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

5/5 Excellent

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and new looking.
Stayed 2 nights in Nov 2021
Response from Thank you on Nov 25, 2021
Dear Manuel, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

5/5 Excellent

Traveled with partner
Liked: Staff & service, property conditions & facilities
Enjoyed our visit.
Stayed 1 night in Nov 2021
Response from Thank you on Nov 22, 2021
Dear David, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was reasonably convenient. The proximity to restaurants and the beach without using the car was good. I do wish that I didn’t have to see the dolphin riding exhibit every day. Pretty sure that dolphins weren’t planning to be rode every day.
Stayed 4 nights in Nov 2021
Response from Armando Q on Nov 23, 2021
Dear Ethan, Thank you for taking the time to evaluate our service, your comments are extremely valuable for us and we hope to see you soon. Regards from Hyatt Los Cabos Place Hotel