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DoubleTree by Hilton San Jose

4.0 star property
Upscale San Jose hotel in Rosemary with 3 restaurants

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your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for DoubleTree by Hilton San Jose

Outdoor pool, pool umbrellas, sun loungers
Exterior
View from room
Bar (on property)
Lobby

Reviews

7.0

Good

Popular amenities

  • Pool
  • Bar
    BarBar
  • Free airport shuttle
    Free airport shuttleFree airport shuttle
  • Laundry
    LaundryLaundry
  • Breakfast available
    Breakfast availableBreakfast available
  • Parking available
    Parking availableParking available

Most relevant reviews

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2/10 Terrible

I booked this hotel for an employee of mine for two weeks. She had to be moved three times due to odor and lack of clean...
Emma
Jul 23, 2024
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About the neighborhood

Map
2050 Gateway Pl, San Jose, CA, 95110

What's nearby

  • PayPal Park - 5 min drive
  • SAP Center at San Jose - 6 min drive
  • Santa Clara University - 7 min drive
  • California's Great America - 8 min drive
  • Levi's Stadium - 10 min drive

Getting around

  • San Jose College Park Station - 6 min drive
  • Karina Court Station - 12 min walk
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 3 min drive

Restaurants

  • ‪Casino M8trix - ‬6 min walk
  • ‪Bay 101 - ‬19 min walk
  • ‪Chick-Fil-A - ‬16 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Smashburger - ‬11 min walk

About this property

DoubleTree by Hilton San Jose

Upscale hotel near Santana Row Shopping Center
A free roundtrip airport shuttle, shopping on site, and a coffee shop/cafe are just a few of the amenities provided at DoubleTree by Hilton San Jose. Be sure to enjoy a meal at any of the 3 on-site restaurants. Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and a fireplace in the lobby.
You'll also find perks like:
  • An outdoor pool with sun loungers and pool umbrellas
  • Full breakfast (surcharge), self parking (surcharge), and express check-out
  • Express check-in, a porter/bellhop, and a TV in the lobby
  • A front-desk safe, multilingual staff, and a 24-hour front desk
  • Guest reviews give good marks for the proximity to the airport
Room features
All 505 rooms boast comforts such as premium bedding and pillow menus, in addition to perks like air conditioning and safes. Guests reviews say good things about the clean rooms at the property.
More amenities include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Bathrooms with designer toiletries and shower/tub combinations
  • HDTVs with cable channels
  • Balconies, video-game consoles, and coffee/tea makers

Languages

Chinese (Mandarin), English, German, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 5:00 AM to 11:00 PM on request
  • Uncovered self parking on site (USD 30 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 25 for adults and USD 15 to 21 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10 meeting rooms
  • 48,000 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 10 floors
  • Ballroom
  • Built in 1982
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • iPod dock
  • Video game console

Food and drink

  • Coffee/tea maker

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 5 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay, plus a deposit of USD 75 per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 75.00

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 15 to 25 for adults, and USD 15 to 21 for children
  • Fee for in-room wireless internet: USD 9.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 9.95 per day (rates may vary)
  • Uncovered self parking fee: USD 30 per night (in/out privileges)
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Hotel San Jose
DoubleTree Hilton San Jose
DoubleTree San Jose
Hilton DoubleTree San Jose
San Jose DoubleTree
San Jose DoubleTree Hilton
San Jose Hilton
San Jose Hilton DoubleTree
Doubletree By Hilton San Jose Hotel San Jose
DoubleTree Hilton San Jose Hotel
Doubletree By Hilton Jose Jose
DoubleTree by Hilton San Jose Hotel
DoubleTree by Hilton San Jose San Jose
DoubleTree by Hilton San Jose Hotel San Jose

Frequently asked questions

Does DoubleTree by Hilton San Jose have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at DoubleTree by Hilton San Jose?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton San Jose on Aug 10, 2024 start from $155.97, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is DoubleTree by Hilton San Jose pet-friendly?

Yes, pets are allowed at this property. There's a deposit of USD 75 per stay and a fee of USD 75 per pet, per stay. Service animals are exempt from fees.

How much is parking at DoubleTree by Hilton San Jose?

Self parking is available for USD 30 per night. Limited spots are available.

What time is check-in at DoubleTree by Hilton San Jose?

Check-in start time: 4:00 PM; Check-in end time: 5 AM. A fee applies for early check-in (subject to availability).

What time is check-out at DoubleTree by Hilton San Jose?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does DoubleTree by Hilton San Jose provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 5:00 AM–11:00 PM on request.

Where is DoubleTree by Hilton San Jose located?

Located in Rosemary, this hotel is 2.5 mi (4.1 km) from PayPal Park and 3 mi (4.8 km) from Rivermark Village. Santana Row Shopping Center and SAP Center at San Jose are also within 6 mi (10 km). Karina Court Station is 12 minutes by foot and Mineta Airport Station is 12 minutes.

DoubleTree by Hilton San Jose Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 334 out of 1005 reviews" "
Rating 8 - Good. 209 out of 1005 reviews" "
Rating 6 - Okay. 177 out of 1005 reviews" "
Rating 4 - Poor. 150 out of 1005 reviews" "
Rating 2 - Terrible. 135 out of 1005 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

2/10 Terrible

Emma

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel for an employee of mine for two weeks. She had to be moved three times due to odor and lack of cleanliness. The third room had stains on the carpet, leaking ceiling, no hot water and outlets not working. Hotel is non responsive and won’t provide refund.
Stayed 10 nights in Jul 2024

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Mahama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent amenities and spacious rooms
Stayed 2 nights in Jul 2024

8/10 Good

Charles

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Has nice things, but they stopped caring about this property.
Stayed 6 nights in Jul 2024

6/10 Okay

Joy

Business traveler
Once you get off the elevator, there is a terrible smell that permeates the floor and the room. Not just 4th floor, but I got off on 2nd floor as well to go to the fitness room, and it smelled the same there. The carpet is stained, the wall is bashed in, and the doors are banged up. For the price I paid, this place was dumpy. No fridge - no microwave. $6.50 for a bottle of water - well then have nice rooms.
Stayed 5 nights in Jul 2024

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice. The lobby was very nice and spacious!
Stayed 2 nights in Jul 2024

4/10 Poor

Khub, Grand Junction

Liked: Staff & service
Disliked: Cleanliness
There were ants in the room.
Stayed 1 night in Jul 2024

4/10 Poor

Thongkham

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pros: Location, close to where I needed to be in San Jose. Access is right off the highway so it's simple to commute. Neutral: Plenty of parking, but $30/night the nights we were there. I didn't mind the airport or highway noise too much since i was there mainly in the late evening and left early mornings. Staff is fine, front desk was efficient but a request for a mini fridge was ignored even though they said they would bring one. Negatives: Room had a stale/old smell, door security latch was broken and hotel definitely shows it's age. Overall: I won't stay here again considering the options in the area and I'm willing to pay a little more. I actually checked out early and forfeited my 2 of 4 nights since I had other lodging options.
Stayed 4 nights in Jul 2024

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jul 2024

6/10 Okay

Bill

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2024

6/10 Okay

Jana, Orefield

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The coffee creamer in our room was spoiled when I went to the lobby to tell them & ask for a cup of coffee they would not give me one I had to buy one. for $140 for the night they could at least provide basic coffee for their guests as all the other hotel chains do
Stayed 1 night in Jun 2024

2/10 Terrible

Lucia

Disliked: Cleanliness, staff & service, property conditions & facilities
In bedrooms is ant y bedbugs
Stayed 6 nights in Jun 2024

10/10 Excellent

Britney

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Not a ton of food options in the hotel, you’d have to dine out, but the hotel itself was very nice and clean and the pool was awesome! Would definitely stay here again
Stayed 3 nights in Jun 2024

10/10 Excellent

Catherine

Stayed 1 night in Jul 2024

2/10 Terrible

Nicole

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We requested a nonsmoking room and was placed into a room rigged with cigarettes. We couldn’t sleep so requested for another room, they transferred us to supposedly a club room. Not a club room at all the room was old, dirty and didn’t have soaps. Parking was $40/night. We checked out a day and a night early and went somewhere else. Waste of money!!! Will never stay here again.
Stayed 3 nights in Jul 2024

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Good Location, nice pool close 11:00pm , very nice hotel .
Stayed 3 nights in Jul 2024

6/10 Okay

Susanna

Traveled with family
Disliked: Staff & service, property conditions & facilities
Unfortunately i was extremely surprised that rooms doesn't have badic things like small fridge or microwave. Our room for all our time of stay (4 days) not even one time cleaned, taken trash out which any other hotels always offering. When i confirm with receptionist she said i probably put dont disturb which we didn't even have that sign in the room. Also be aware parking is $30/ daily which when i booked wasn't mentioned.
Stayed 3 nights in Jul 2024

4/10 Poor

Francisco Andres

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms are very outdated and the AC did not work. The water in the tub would not go down the drain it would take time to do so the rooms need renovations feels old and sad. The only good I can say is the front desk was great and spacious courtesy shuttles to the airport. But I would not stay here if you don’t like an old feel and like using an A/C that actually works.
Stayed 1 night in Jul 2024

2/10 Terrible

Dion

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Carlos Julio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a convenient place near to the Airport
Stayed 2 nights in Jul 2024

6/10 Okay

Hans German Morales

Stayed 2 nights in Jul 2024

2/10 Terrible

Carolina Lopez, Colorado Springs

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
would not go back. Room was old , smelled and dirty.
Stayed 1 night in Jul 2024

4/10 Poor

Leslie

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place gets worse and worse every year! We travel yearly to Hawaii and use Way Parking so it's convenient to stay here , but this year takes the cake! The entire hotel smells like vegas (stench of cigarettes is disgustingly overwhelming) and literally only one plug works in the room, only one lamp works, the carpet is filthy and bathroom is nasty and had hair on the floor. Nothing about the room was appealing.
Stayed 1 night in Jul 2024

10/10 Excellent

Javier Morales

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent distance from the airport and they provide a shuttle as well.
Stayed 1 night in Jun 2024

General hotel information

Reasons to Book
Room Cleanliness & Property Cleanliness
Check-In Time
4:00 PM
Check-Out Time
11:00 AM
Star Rating
4.0