预订圣克劳斯酒店宾馆住宿限时优惠

“I did not get to stay in the room I paid for. Front desk said the room was unavailable due to a broken bed. So instead of the suite I paid for with a full kitchen, I stayed in a room with two queen beds. I was offered no refund or rate change for the lack of room availability. Just “oh well”. When I got up to the room, there were holes in the walls, the phone didn’t work, the desk chair was ripped and tore up. I saw no staff, no one at the front desk all four days I was there.”

“Very dirty in all aspects”

“Breakfast area too small for the hotel size especially on a weekend when at FULL capacity. Otherwise beautiful facility. ”

“Clean”

“I had a very disappointing experience at this hotel and would not recommend staying here. From the moment I entered the room, there was an unpleasant odor. it did not smell clean or fresh at all. The issues continued throughout the room. The shower had a strong, foul smell, similar to a wet dog. The refrigerator was dusty and visibly dirty, and the microwave had not been properly cleaned. Even the “Do Not Disturb” sign was dirty, which speaks volumes about the level of housekeeping. There were……