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Reviews of Hotel St Francis

4 out of 5
Hotel St Francis
210 Don Gaspar Ave, Santa Fe, NM

Reviews

8.4

Very Good

Rating 10 - Excellent. 528 out of 1001 reviews" "
Rating 8 - Good. 271 out of 1001 reviews" "
Rating 6 - Okay. 109 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Joy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at the St. Francis! The staff was wonderful and helpful. The coffee in the lobby each morning was a great start to the day. The location was very convenient to all of the shops and restaurants in downtown Santa Fe. I would stay there again!
Stayed 7 nights in Apr 2024
Response from Kelsey H- Social Media Coordinator on May 10, 2024
Thank you so much for this positive review, Joy! We are so happy to hear that you enjoyed your stay and we would love to care for you again!

10/10 Excellent

Taryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the front desk team. Valet parking was super easy. Great location, in the heart of Santa Fe.
Stayed 3 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on May 10, 2024
We are thrilled to hear that you enjoyed our location, parking, and staff! Thank you so much for your kind review and support.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing and my stay was everything I hoped for !
Stayed 2 nights in Apr 2024
Response from Kelsey H- Social Media Coordinator on May 3, 2024
We cherish your positive review, Anthony! We hope you can return for another five-star stay with us soon!

10/10 Excellent

Ryuji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 29, 2024
We are ecstatic that you enjoyed your visit with us! Thank you for your review and support.

10/10 Excellent

Deborah

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Kelsey H- Social Media Coordinator on Apr 28, 2024
Thank you for your positive rating, Deborah! We value your support and we hope to care for you again.

6/10 Okay

Fernando

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, easy access to shops, walking distance to a lot. Room was not super pretty for the price.
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 21, 2024
Thank you for taking the time to leave us this review. We are glad that you enjoyed our location and cleanliness and we value your honest feedback. We would love another chance to care for you again in the future.

6/10 Okay

Darla

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 22, 2024
We appreciate your rating, Darla. We hope you will visit us again and give us another chance to earn those last two stars from you.

10/10 Excellent

Marlys

Love the location and front porch.
Stayed 2 nights in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 19, 2024
We appreciate your kind review and support! We would love to care for you again.

4/10 Poor

Arthur

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Because the hotel is the oldest in SANTA FE, the room was very small & crowded. only 1 wooden chair to sit on and no desk. The sink was in the room on a small vanity, again no where to put toiletries. The water in the shower took almost 1/2 hr. to get warm. We booked this hotel because it had a restaurant, but discovered it was closed 2 weeks prior. Not a good experience at those prices!!
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 15, 2024
Thank you for taking the time to leave us a review, Arthur. Although we strive to provide our guests with a five star experience, we understand we will always have room to grow and areas to improve upon and we appreciate your honesty. This feedback will be very helpful in our growth and becoming our very best! We will work with our team to improve and we hope you will give us another shot to impress you in the future!

6/10 Okay

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities
The valet never came. I just parked myself on street. I hope car is safe in morning. No dining options. No ambiance. Staff looks tired and over it. Not a good vibe. Rooms are small. No place to put luggage. Just uncomfortable and small.
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 15, 2024
We are sorry to hear that your experience with us was not positive, Nancy. We apologize that we missed the mark in many areas of your stay. We appreciate you bringing these concerns to our attention and we will work with our team to improve.

10/10 Excellent

Laura

Love the staff
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 12, 2024
We appreciate your positive review, Laura! We are so happy that you enjoyed our staff during your visit with us. We hope to see you again soon!

2/10 Terrible

Stephen

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 7, 2024
We are sad to hear that your experience with us was not the best. We value your honesty and we hope you will give us another shot to impress you in the future.

10/10 Excellent

Patricia

Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on Apr 21, 2024
We are ecstatic that you enjoyed your visit with us, Patricia! Thank you for your kind review and support.

6/10 Okay

Tamir

Stayed 5 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 30, 2024
Thank you for your rating. We would love another chance to care for you again.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place be to stay
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 29, 2024
We are thrilled that you enjoyed your stay! Thank you for your support.

8/10 Good

Sharisse

Liked: Cleanliness, staff & service
It was a great location and the furnishings were quaint but the property is definitely dated. Carpet, bathroom tile in the room definitely in need of repair.
Stayed 4 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 27, 2024
Thank you so much for your review and feedback about your stay. We will share your concerns with our team and we hope you will return soon.

6/10 Okay

L. Blaine

Stayed 2 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 27, 2024
We appreciate your honest rating. We hope you will stay with us again and give us another chance to earn those last two stars from you.

8/10 Good

Lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a hard time sleeping because of all of the noise outside…. Trucks, cars, garbage trucks… so noisy!
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 27, 2024
We are very sorry to hear about the noise disturbance you experienced with us. We apologize for the inconvenience this caused and we wish you had a more restful night with us. We value your honest feedback and we would love another chance to care for you again in the future.

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was amazing
Stayed 2 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 24, 2024
Thank you for your kind words about our staff! We cherish your support.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lobby, bar, location
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 17, 2024
We appreciate your review and support, Paul! We hope you can return soon.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 2 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on Mar 12, 2024
We are thrilled to hear that everything was perfect during your stay with us! We cherish your support and we would love to care for you again.

8/10 Good

Abel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean and aesthetically pleasing. Staff was courteous. Downside was the slamming of doors early hours of the morning from housekeeping while they were cleaning other rooms and the blowing of leaves this made it difficult to sleep or for a quiet escape. Queen size beds for traveling families would be a nice addition to the spacious double room. Overall good experience.
Stayed 2 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 12, 2024
Thank you for taking the time to share about your experience with us, Abel. We are delighted to hear that you enjoyed your stay and we appreciate your honest feedback on how we can improve. We would love another chance to care for you again in the future.

10/10 Excellent

Susan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was gorgeous
Stayed 3 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on Mar 8, 2024
We cherish your review and support, Susan! We hope to see you again soon.

8/10 Good

Erik, Centennial

Stayed 1 night in Feb 2024
Response from Kelsey H- Social Media Coordinator on Mar 20, 2024
Thank you for your rating, Erik. We appreciate your support.

8/10 Good

Ariacna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was valet parking only and it was convenient for the downtown parking situation
Stayed 1 night in Feb 2024
Response from Kelsey H- Social Media Coordinator on Feb 27, 2024
Thank you for your positive review! We value your support.

10/10 Excellent

Jill, Columbus

Traveled with family
The Hotel St Francis is located in the heart of Santa Fe. It’s an easy walk to galleries, restaurants and shops. The staff are all friendly and helpful. I highly recommend this hotel.
Stayed 2 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on Feb 27, 2024
Thank you for your kind words about our hotel and staff, Jill! We cherish your support and high recommendation.

10/10 Excellent

Carolyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good stay at St. Francis! Older property, but always clean and always doing improvements. Love having Secreto and Gruet conveniently located.
Stayed 3 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on Feb 27, 2024
We are elated to hear that you always enjoy your stays with us, Carolyn! We appreciate your support and understanding and we would love to care for you again soon.

10/10 Excellent

Raymond, Littleton

Stayed 1 night in Feb 2024
Response from Kelsey H- Social Media Coordinator on Mar 20, 2024
We are elated that your experience was five-star! We value your support and we would love to care for you again.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Great location, beautiful lobby, friendly and helpful staff. Just a tiny tiny room. I love historic places and know tiny rooms are just a part of choosing historic places but this one was next level small. The bed and linens were comfortable though.
Stayed 1 night in Feb 2024
Response from Kelsey H- Social Media Coordinator on Feb 11, 2024
Thank you for sharing about your experience with us. We are thrilled to hear that you enjoyed our location, lobby, and staff and we appreciate your honest feedback. We hope to care for you again in the future.

10/10 Excellent

Kaye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The St. Francis Hotel has a distinctive simplicity and charm linked to its past as a monastery. Its location is quiet but an easy walk to restaurants, shops, an excellent independent bookstore, art galleries, historic sites, and government buildings. It houses a very good restaurant and bar. The St. Francis staff are unfailingly helpful, patient and well trained.
Stayed 5 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on Feb 7, 2024
Your glowing review has made our day, Kaye! Thank you so much for your kind words about our hotel and staff. We cherish your support and we hope to care for you again soon.

8/10 Good

jeff, CARLSBAD

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is beautiful historic property located just a block off of Santa Fe Plaza. The art displayed, along with the antique furniture pieces throughout are interesting. The staff are very accommodating and friendly. My only issue with the hotel is that they charge a $30/day “resort fee”, despite not having a pool, gym, or other typical “resort” amenities. They offer access to these amenities in their nearby sister properties.

6/10 Okay

Regina

Business traveler
Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Kelsey H- Social Media Coordinator on Feb 3, 2024
We appreciate you taking the time to leave us this review, Regina. We would love another chance to care for you again and impress you with our care and accommodations.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kelsey H- Social Media Coordinator on Jan 29, 2024
We are so glad that your experience with us was ten out of ten, Cindy! We appreciate your support and we would love to care for you again.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kelsey H- Social Media Coordinator on Jan 29, 2024
Thank you so much for your positive rating, Kathryn! We value your support.

10/10 Excellent

Molly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kelsey H- Social Media Coordinator on Jan 29, 2024
We appreciate your review, Molly! We hope you can return for another enjoyable stay with us soon.

10/10 Excellent

Danielle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with close proximity to the Plaza. Comfortable rooms. Very quiet and enjoyable setting.
Stayed 2 nights in Jan 2024
Response from Kelsey H- Social Media Coordinator on Jan 29, 2024
We are thrilled that you enjoyed your stay with us, Danielle! We cherish your support and we hope to see you again soon.

10/10 Excellent

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and peaceful!
Stayed 1 night in Jan 2024
Response from Kelsey H- Social Media Coordinator on Jan 27, 2024
Thank you so much for your kind words! Your support is greatly appreciated.

8/10 Good

Randy, Monclair

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The bedroom and bathroom were very small, the lighting in the bathroom was very dim and especially for administering makeup.There was no breakfast offered for the price and it required a trip off the property to get breakfast. Our wine tasting, adjacent to the lobby, at the Gruet Winery was exceptional. Overall the hotel possessed a lot of charm.
Stayed 1 night in Jan 2024
Response from Kelsey H- Social Media Coordinator on Jan 27, 2024
We appreciate you taking the time to share about your experience with us, Randy! We value your kindness and honest feedback and we hope to care for you again in the future.

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff and valet for parking were friendly and helpful.
Stayed 1 night in Jan 2024
Response from Kelsey H- Social Media Coordinator on Jan 22, 2024
Thank you for your kind words about our staff, Marie! We truly appreciate your support and we would love to care for you again.

6/10 Okay

Barbara

Stayed 1 night in Jan 2024
Response from Kelsey H- Social Media Coordinator on Jan 21, 2024
Thank you for taking the time to leave us this honest rating, Barbara. We would love another shot to impress you in the future.

10/10 Excellent

Chris

Bedrooms temp too warm
Loved the hotel The room’s temperature was very uncomfortable and hot. Even as we tried to turn heater off. Hope they can figure this out Thank you
Stayed 2 nights in Jan 2024
Response from Kelsey H- Social Media Coordinator on Jan 18, 2024
We are happy to hear that you loved Hotel St. Francis, but we sincerely apologize for the issue with the temperature. We appreciate you bringing this to our attention and we will work with our maintenance team to improve. We would love another chance to care for you again in the future.

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kelsey H- Social Media Coordinator on Jan 18, 2024
We cherish your positive rating and support, Yolanda! We hope you can visit us again soon.

10/10 Excellent

Andy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the location!
Beautiful place. Clean room. Very accommodating. Central location, walking distance to lots of places to eat, listen to live music and lots of history to experience.
Stayed 1 night in Jan 2024
Response from Kelsey H- Social Media Coordinator on Jan 15, 2024
We are thrilled to hear that you enjoyed many aspects of your stay with us, Andy! Thank you so much for your kind words and support. We would love to care for you again!

4/10 Poor

James

Stayed 4 nights in Jan 2024
Response from Kelsey H- Social Media Coordinator on Feb 3, 2024
We are sad to hear that your experience with us was not the best, James. We hope you will give us another chance to care for you again as we would love to impress you with our care and accommodations that we are known and loved for.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Kelsey H- Social Media Coordinator on Jan 4, 2024
We are thrilled that your experience was five-star, Dana! Thank you for your rating and support.

10/10 Excellent

Kathleen

Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on Jan 22, 2024
We are so happy that you enjoyed your stay with us, Kathleen! We hope you can return soon.

10/10 Excellent

Samantha

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on Jan 1, 2024
We appreciate your review, Samantha! Your support is greatly appreciated and we would love to care for you again.

8/10 Good

Samuel

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on Jan 1, 2024
We are delighted that you enjoyed your stay with us, Samuel! Thank you so much for your kind rating and support.

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely history to this hotel. And having the Gruet tasting room inside is a wonderful bonus!!
Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on Dec 30, 2023
Thank you so much for this glowing review, Christine! Your support is greatly appreciated.

10/10 Excellent

Gesuina

Traveled with family
Stayed 3 nights in Dec 2023
Response from Kelsey H- Social Media Coordinator on Dec 30, 2023
We appreciate your kind review! We hope you can return for another enjoyable stay with us soon.