Santa Rosa Vacations from $1,178

We stayed at the Krystal Grand last week, it was amazing. We booked the Altitude package and it was so worth it. Joel our butler was so helpful, he made our whole experience so easy and wonderful, coordinating dinners, sharing information on activities and arranging amenities. The rooms were a good size with great views and the beds were very comfortable. The staff at the resort were all amazing, offering great customer service. We only went to the adult pool and could get loungers no problem. However the loungers could use an upgrade, the cushions were a bit uncomfortable. The restaurants at the hotel were also great, we didn’t have a single bad meal. Breakfast at The Grill was our favourite. Overall, this is a great hotel with wonderful staff and we would stay there again!

The villa and property grounds were beautiful, the food was not good and at and the service wasn’t must better... slow service and even slower butler, which we paid for.. we saw him one time

The Altitude tower had an amazing view of the ocean! The room was spacious and comfortable and nicely appointed. It would have been nice to have a proper table and chairs to eat at when ordering room service. We loved the à la carte breakfast service at the Grill and the staff there was excellent. The breakfast buffet was not as clean, food was not as good and not the same offerings, and service was not as attentive. For dinner Risotto had delicious Italian food, Hacienda Del Mortero had delicious tacos and the Grill was great too. Portions are small but we liked this as we could try a variety of dishes without wasting food. Ayami was our least favourite restaurant as the Asian food is not authentic but the fish was very fresh. The dinner buffet was mediocre with limited offerings. The Surfos bar was great. We enjoyed the hotdog and hamburger stand by the pool! Sky lounge was nice and usually quiet. The main pool was really nice with a great view of the beach. We were mostly in the adult pool where the swim up bar was located but it needed some work as some tiles were missing and it often seemed scummy with sunscreen. There was a lack of loungers available poolside and some were a bit broken. Would be nice to have more umbrellas and loungers on the beach. You cannot swim at the beach - surf is very rough. Black flag everyday. Beach is gorgeous for walking. Overall a nice resort. A little tired in some areas in need of renovation and a bit understaffed in the restaurants.

We were very impressed with our room and accomodations.

This resort is amazing that celebrates the beauty of Mexico. The hospitality is 5 stars and an amazing ocean views from every restaurant. I