“My trip was cancelled and I didn't need the room. I wanted to cancel my reservation less than 10 hours after it was booked(early in the morning of the scheduled stay).....and the owner would not refund my room charge. I understand a fee to cancel; but I felt taken advantage of when they keep the entire amount. I am not going to write falsehoods about the property to get back at them; but I'll wait to book a room until I am at the hotel parking lot. They got me. It won't happen again.”