4/10 Poor
Rachel N.
Jun 7, 2024
Liked: Cleanliness
So much potential but fell short of expectations
Beautiful house, great location, extremely clean. We were excited to get our vacation started. But then big issues starting coming to light and even when brought to Vacasa’s attention immediately were never addressed, corrected or apologized for expect for saying “please be patient while we look into this.”
Issue #1 - we rented a house with a dock for the purpose of fishing and crabbing and spending 50% of our time on our vacation doing just that. When we arrived at the house entire dock, which spanned the entire length of the backyard was caution taped off. I brought this to Vacasa’s attention with no resolution. I paid more for a house with dock access. If I knew the dock was not accessible then I would have rented another home.
Issue #2 - bed counts outlined in the listing were not what was provided. The two bunk rooms were supposed to have 2 twins and double bed in each. In reality they only had 1 twin and a double in each. There were trundle beds under the double but neither had a mattress. We had to go out and purchase cots so two of our guests had a place to sleep. Again this was brought to Vacasa’s attention for no acknowledgment or resolution.
Issue #3 - the air conditioning on the top floor was broken. When we arrived at the house, the air was not on. We put it on and waiting for things to cool down. After 4 hours when the top floor did not cool, I reached out to Vacasa. I was told they were looking into it. I had to follow up two more times - still no answer.
Rachel N.
Stayed 3 nights in May 2024