Serpent Column Tours

My stay at the beginning was not very good, and I was honestly disappointed at first. However, after meeting the manager, Mustafa, everything changed. Once he understood the situation, he personally made sure we were taken care of and did his best to make our stay easier and more comfortable. For that, I truly want to thank him. I would also like to share a suggestion for improvement. If guests are looking for facilities such as swimming, spa, or other activities, it would be helpful if this information was clearly communicated in advance. This would benefit both the business and the guests. Additionally, while the manager was professional and welcoming, the rest of the staff did not seem very engaged or happy, and at times appeared lacking in hospitality skills. A bit more training in customer service and welcoming guests would make a big difference. Overall, I appreciate the effort made by the manager, Mustafa, and I hope the hotel continues to improve its service through better communication and staff training.

Spacious room, welcoming staff, good breakfast

The room was clean and very comfortable. The breakfast was substantial and had lots of variety. The staff were pleasant and helpful.