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Hotel Kapok Shenzhen Bay

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Premium bedding, down comforters, pillowtop beds, minibar
Premium bedding, down comforters, pillowtop beds, minibar
View from Room
Premium bedding, down comforters, pillowtop beds, minibar

Overview of Hotel Kapok Shenzhen Bay

Hotel Kapok Shenzhen Bay

4.5 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

  • Popular LocationXin'an Nantou Ancient City6 min drive
  • Popular LocationWindow of the World13 min drive
  • Popular LocationShenzhen University13 min drive
  • AirportShenzhen (SZX-Shenzhen Intl.)39 min drive

Choose dates to view prices

About this area

Shenzhen

Located in Shenzhen's Nanshan neighborhood, Hotel Kapok Shenzhen Bay is in the business district and near the bay. Coco Park and Huaqiangbei are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Happy Coast and Shenzhen Safari Park. Window of the World and Chinese Overseas City are also worth visiting. Spend some time exploring the area's activities, including skiing.
Popular Location

What's nearby

  • Yitian Holiday Plaza - 6 min drive
  • Xin'an Nantou Ancient City - 6 min drive
  • Window of the World - 13 min drive
  • Shenzhen University - 13 min drive
  • Happy Valley - 17 min drive

Getting around

  • Hong Kong Lok Ma Chau Station - 11 min drive
  • Houhai Station - 12 min walk
  • Shenzhen Intl. Airport (SZX) - 39 min drive

Restaurants

  • Xiao Nan Yanng — 1 min walk
  • Green Room — 18 min walk
  • Costa Coffee — 3 min drive
  • 优咖啡 — 3 min drive
  • Jiao You Lao Tan Hei Yu — 4 min drive

About this property

Hotel Kapok Shenzhen Bay

Luxury Shenzhen hotel in Nanshan, near Happy Coast
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/café, a rooftop terrace, and coffee/tea in a common area. All 242 soundproofed rooms provide free WiFi, free wired Internet, and pillowtop beds. Upscale amenities include private spa tubs and deep soaking tubs, and guests can also appreciate conveniences like sitting areas and refrigerators.
Hotel Kapok Shenzhen Bay offers 242 accommodations, which are accessible via exterior corridors and feature private spa tubs and minibars. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. LCD televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with slippers, bidets, and complimentary toiletries.

This Shenzhen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: CNY 182 per person
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Fitness center

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Grocery/convenience store
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/tub combination
  • Towels

Entertainment

  • Digital channels
  • LCD TV

Food and drink

  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Desk
  • Free newspapers
  • Phone
  • Private spa tub
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 15

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 280.0 per stay

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 182 per person (approximately)
  • Airport shuttle fee: CNY 300 per vehicle (one way)
  • Rollaway bed fee: CNY 280.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel Kapok Shenzhen Bay
Kapok Hotel Shenzhen Bay
Kapok Shenzhen Bay
Shenzhen Bay Hotel
Shenzhen Bay Kapok Hotel
Hotel Kapok Shenzhen Bay Hotel
Hotel Kapok Shenzhen Bay Shenzhen
Hotel Kapok Shenzhen Bay Hotel Shenzhen

Frequently asked questions

4.3
Excellent
Rating 5 - Excellent. 36 out of 83 reviews
5 - Excellent 43%
Rating 4 - Good. 38 out of 83 reviews
4 - Good 46%
Rating 3 - Okay. 5 out of 83 reviews
3 - Okay 6%
Rating 2 - Poor. 3 out of 83 reviews
2 - Poor 4%
Rating 1 - Terrible. 1 out of 83 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.1/5

Staff & service

4.4/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, close to a new shopping mall and subway!
Stayed 1 night in Sep 2019

1/5 Terrible

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
The whole stay was ruined at the last moment during check out. Must say this is the worst experience that both my friends and I have experienced from all our previous hotel stays in different places. In general, the hotel itself is pretty good and location is good since our activities were in the nearby area SZ Bay Mixc and 后海 area. The whole impression was ruined by a check out staff at the counter and her name is Amy Peng. We have booked two rooms with four of us, upon room settlement, we asked Amy Peng to split the room bill, she didn't look very happy when we requested that as she was holding two room bills stapled together in a pile. Then we said we would also like to split each room's bill into half so each of us will pay our share by whatever means we want ( such as cash/credit card/wechat pay). We always do this when we travel together so it's easy to settle all charges clearly and quickly for us. Never thought that this is not welcomed by the check out staff. Upon our second polite request, Amy Peng didn't look happy at all and had her black face all that time. My friend asked if theres any problem, she didnt respond and continue to have her black face. My friend got annoyed and asked her why she has that kind of attitude. She responded right away with a defying voice saying there's nothing wrong with her and asked if we had any problem. We were totally taken by her rude behaviour. Am surprised there are people like that working in the service industry...
Stayed 1 night in Sep 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice service
Stayed 1 night in Nov 2018

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average
Rooms sizes was not what I expected!
Stayed 1 night in Dec 2017