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"The stay was perfect, loved it waking up to our beach view. Breakfast at the Fig was 11/10 our server was the kindest server out of all the places we got to visit while in the area. Will be visiting again in the future"

"Excellent "

"Great!"

"Property was in ok conditions, or room had garbage from i dont know when. When i turned on shower faucet the water came out light brown then turned clear. While we were spending time in pool, there was a group of girls blow drying and straightening their hair outside office. Then there were others smoking weed by pool, that ended our pool time short. Staff was very friendly but i definitely think there should be safer guidelines the staff follows."

"I had such a wonderful experience staying at the Sheraton Universal Hotel! From the moment we arrived, the staff was welcoming, kind, and attentive, which made us feel truly cared for. The location is absolutely perfect—especially if you’re visiting Universal Studios. It’s just a short walk, which made our trip so convenient and stress-free. After a long day, it was such a blessing to come back to a clean, comfortable room with beautiful views. The rooms were well-kept, cozy, and provided everything we needed to relax. I also appreciated how peaceful the atmosphere was—it felt like a little retreat even though we were so close to all the excitement. Overall, this stay was such a great experience, and I would definitely come back again. If you’re looking for convenience, comfort, and excellent service, I highly recommend the Sheraton Universal!"

"Nice place and affordable "

"convenient location, easy parking, comfortable mattress, bathroom ventilation is too noisy"

"This was a clean, good place to stay near the Pepperdine campus."

"Check in was difficult just due to the layout of the hotel. They don’t allow guests to use the luggage cart, so an attendant has to go with you. This was helpful at check in due to the confusing layout, but at check out, we just needed the cart. No need for assistance and the feeling to need to tip again for something we could easily do ourselves. The added 16-18% to food and drinks isn’t gratuity to your servers and we as guests are encouraged not to tip at this establishment. We still tipped everyone, in addition to paying the added percentage as well. It feels very wrong not to tip, and adding 40% to our bill from each meal or drink, was completely unexpected and really off putting. A few lows: the hot tub was cold when the pool opened on Saturday so we didn’t get to enjoy it as that was the only time we could go during our busy trip. The beds were almost unbearably creaky with even a slight move, room service steak was undercooked, chicken strips were dry and overcooked, everything besides the chicken wings were either under cooked, over cooked or cold when we got it. Ending on the highs: all staff we interacted with were wonderful, all were friendly and helpful, location of hotel was perfect, room size and layout is great, smooth check out. Would stay again, but would not eat or drink on property due to the additional fees charged and encouragement not to tip, it’s just awkward not to tip if the service is good."