“The staff at the reception was amazing, and the cleaning staff was excellent as well.
Unfortunately, the rest of the experience was very disappointing. Staff members were removing plates before guests had even finished their meals, and there was constant shouting throughout the hotel. The alcohol served at the bar was of very poor quality. Overall, this did not feel like a 5-star hotel experience at all.”
“Well thought out for families, still allowing sufficient space for privacy/quiet time for a couple with only child. Lots of activities and areas for our child to make friends. Excellent food, all the staff (particularly the unsung service heroes) were superb. A wonderful experience. Book any restaurant meals as early as possible!”
“You cannot fault this hotel. The rooms were bright,spacious and the beds were oh so comfortable. There was a wide and varied choice of food. But I think what stands out the most was the exceptional staff. Their customer service was second to none. Nothing was too much trouble. They were flexible and helpful. I would especially like to mention both Lisa Smith in guest services and Despina who was serving in the water park bar. Both went out of their way to be kind, helpful and extremely friendly.……
“Das hotel sehr modern und toll angelegt. Wir hatten ein schönes Zimmer dadurch einen super Urlaub.
Ein kleiner Tipp-beim Abendessen war es unruhig, man fühlte man sich sehr gehetzt. Schade.”
“Hotel created from abandoned village in the hills behind Rethymno. Gorgeous location and top notch accommodations. Breakfast was very good, and we had a great meal one night at the restaurant there. Wish we had stayed longer...”
“Air conditioning did not work in mid-May but I think it’s because the season is early. It probably will work in June. Breakfast was simple but good. Pool was very nice. Room had a TV which was nice but the bathroom felt really outdated and always smelled like chlorine for some reason. Balcony was really nice. ”
“We had a fantastic 4 night stay. Jenny was a great host, very welcoming and efficient. The property is super clean and bright, with very clean pool, conveniently located for Spili beach and pottery village of Margarites where we spent several afternoons. We were on work schedule and wifi worked well too. Thanks so much!”
“Entry to the Hilton hotel was met with the customary sit down (welcome drinks, towels, a run through of the map and facilities of the hotel) which was nice
Reception staff was friendly as expected which is a requirement for front office staff. This was offset by a couple of pretty angry and rude buggy drivers. Nevertheless, doesn’t change our impression of the hotel too much.
The hotel had many pools which would have been great in peak summer with lots of”