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"The staff were attentive and helpful, even helping us with our luggage when we checked in past midnight. Thank you! However, the property is need of some TLC and maintenance. Room sizing varies greatly even in the same category of room (a group of us stayed with 3 separate bookings so we know), the phones never worked even to speak to reception (even when we called from our mobiles no one ever answered over 2 days) and the hotel is like a warren with rooms on the same floor spread out across various corridors and up and down stairs making it difficult to navigate and move luggage around. Parking on site was helpful though £10 a night feels an excessive fee. When checking in an unsavoury duo walked into the hotel (after midnight) armed with alcohol and a hostile attitude - they were not staying at the hotel. Staff dealt with it well but I can’t help wondering why anyone can just walk into the hotel at anytime."

"Clean room, good bar service didnt try the breakfast"

"The staff was very helpful and the room was clean and comfortable."

"Friendly and helpful staff, especially on Reception. Pool and spa lovely, too. Ideal location walkable from Birmingham International Station and into NEC."

"Pleasant stay, with friendly, helpful staff. Facilities were clean. Breakfast fresh with an excellent selection and choice. Will defiantly be back "

"Comfortable clean room and helpful, efficient and friendly staff"

"Amazing"

"Lovely stay and if you are a Freemason there is a lodge across the road, fab room and very reasonable"

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