The property itself was clean, quiet, and comfortable. What really put me off was the check-in experience. We arrived at 7:15 PM after a long drive. That gave us 15 minutes to get into the room and get my daughter online for a remote interview. We walked in the lobby and there was nobody around. I called out "hello, is anybody around" multiple times without an answer. I walked around a bit and could see that an office door was open behind the counter. Through that door I could only see a woman's feet. She appeared to be leaned back in a chair, under some sort of blanket. I then started screaming "hello, we are trying to check in" at the top of my lungs. She still didn't budge! At this point we started wondering if she had headphones in, was asleep, very sick, or worse! No matter what we did, she did not move. Finally, after about 10 minutes of this behavior, a young man came from down the hall and offered to help us. He was nice and apologetic, but by this point my daughter was in a full-blown panic about her interview. As other guests started to line up behind us, he went into the office and must have woken her up or something. She came out and cheerfully started helping the other guests. He apologized again and finished our check-in. This was all so crazy and bizarre that we just could not believe it. We had been literally no more than 10 feet away from her and screaming out loud and she didn't budge. Now she wouldn't even look our way or apologize!!