Best Resorts in South el Monte

"Staff was great, the rooms were older but still clean. Pool area was wonderful and well taken care of. Overall great stay. "

"Clean room and nice staff "

"Needs some cleaning and dusting other than that thank you for great hospitality. Also a perfect location if you catching a game or event at crypto!"

"It is impossible to talk to a person at the desk via phone. Whether you're calling from outside the hotel, or even on the phone in the room, you are automatically routed to an AI bot who will supposedly route you to a live person--but no one answers the phone, and then you just get disconnected. If you have an issue, just go directly to the desk in person. All but two of the the front desk staff encountered acted as though I was inconveniencing them by asking a question. Two of the front desk team were very friendly and helpful. On the plus side, the location was great, the room was comfortable, and we were put in a new room when the A/C wasn't working in our original room. The shuttle service was great, as was the breakfast each morning. Depending upon what you value in a hotel stay, this hotel could be seen as great/exceptional--but the communication challenges took away from the experience."

"The lady that checked us in was very rude, we stated we had reservation for 2 rooms. She was not patient in helping us, we had 2 rooms under same reservation with 2 different names, another gentleman helped us find the 2 room and was very patient and professional, not sure what kind of day that lady was having, but she was not helpful"

"The entire property was nice and clean and the staff we interacted with were all extremely kind. "

"There ended up being a big convention or something the same time we were there. The elevator took so long we took the stairs several times which was a hassle with a stroller"

"Solid hotel. Great price. Very clean. Good food. Great lobby area."

"Room was clean enough. The hotel is very run down. The entire 4th floor smelled like spray paint the entire time we were there. It looked like they were using spray paint to patch paint scratches on the wall. One elevator and is used for the rooftop bar restaurant. We never got to use it because it was full with special events. So loud. Close and clogging the elevator and made the wait time silly for the elevator. Will most likely not be returning. Only thing going is proximity to main gate at Disney. "