8.6/10 Excellent! (2,524 reviews)
It took an hour to check into the hotel! After thinking that wasn't normal for them and maybe they were having issues with a system or employee, the front desk agent told me that this happens all the time when it is a busy evening because their process is so slow. The line didn't go down until several hours later.. You can't park at the hotel until you check in, so even trying to find somewhere to put your car while you wait an hour was hectic as there was just the standard half moon drive up you usually find at hotel entrances. They stated that they charged one dollar amount for parking, but ended up charging more than we were told by nearly triple that amount for a one night stay. The room was ok but the beds were uncomfortable and the sheets didn't fit the mattress fully so we kept needing to pull the top fitted sheet back onto the mattress, which was odd.. and the headboard was a large mirror. We had kids staying with us, so the mirror thing was pretty odd for all of us. The toiletries in the bathroom had a very pungent smell to them that even the soap made us recoil a bit from. We paid for four guests to stay in the room but only received enough towels for two, with no answer to receive more. The hotel stated room service was offered on a pamphlet inside the room, but when we attempted to use it within the hours provided on it, the app said that it was unavailable for this hotel - odd considering the restaurant is within the hotel.
Reviewed on Jan 2, 2026
