Springhill Vacations from $397

The restroom was nasty the bed sheets weren’t cleaned and they had roaches

Yes

The bathroom door did not stay closed we had to use a trash can to prevent it from opening.

To many Mexicans out side all in all the room and the staff were great

the room was clean but infested with roaches everywhere, the second bed had broken slats, the refrigerator needed cleaning out, the only light was a lamp light, the door guard at the bottom of the floor was exposed to the outside, there were a lot of people loitering around out sides of the buildings, the curtains were ripped , the pictures on the hotel.com sight were not that of the actual appearance of this hotel, the frontal parking lots had several pot holes and the pavement was for horrible driving on it, the furnishings in the room needed replacing and reeked of roaches coming from the ceilings-mirrors-drawers-shelves-even to the extent of them crawling on the bedding, there also needed to be a strong presence of police/security due to the heavy tracking of vagrants and obvious presence of illegal activities that were very prevalent....I book this place on the HOTELS.COM sight and prepaid for it and had it been that I could get a refund, I would have canceled the reservation. I feel that I lost $64. The infestation of roaches was horrid, to the point of several crawling on my neck and body as I tried to sleep. Although I was visting Shreveport, and lived 300 miles away, I forfeited the room and the cost and left and forced myself to drive back to my home in Texas. Except for extreme measures, I will not stay at this location if ever back in Shreveport on an emergency. I give this place a 0 rating. It is very substandard.