8/10 Very Good! (461 reviews)
What made this stay for me was the staff. Everyone went above and beyond to be polite, attentive, accommodating, kind and they made you feel like they've known you forever. No request was too big or small and they see to it to celebrate your occasions with you thoroughly. My expectations were shattered by how caring and thoughtful the entire team was. From being greeted by GM Vladimir, who also takes the time to know your name, to having your meals personally prepared to your liking by chef Cameron, to the careful detail paid by Manager Jannel, and not forgetting the restaurant, spa and amazing front desk staff, this team functions like a well oiled machine with a sprinkle of magic. I've never felt more at home in a place that wasn't home. I think once the property gets updated, they'll be completely booked up all the time as they really do strive to make guests feel comfortable and happy 24/7. Being all inclusive is also an added plus as I never had to wonder where my next meal came from. By name, Eloise, Tara, Tasha, Cleopha, Jane, Keturah, you've all been wonderful (and I am bad with names). I know our paths will certainly cross again. Thank you for giving me the royal princess treatment. I won't forget it.
Reviewed on Oct 18, 2026
