Elephant Lake Hotel

Photo gallery for Elephant Lake Hotel

Primary image
Outdoor pool, open 6:00 AM to 10:00 PM, sun loungers
Outdoor pool, open 6:00 AM to 10:00 PM, sun loungers
Outdoor pool, open 6:00 AM to 10:00 PM, sun loungers
Terrace/patio

Overview of Elephant Lake Hotel

Elephant Lake Hotel

3.0 star property

3.7/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
3 Mullett Street, St Lucia, St. Lucia, KwaZulu-Natal, 3936

Explore the area

  • Popular LocationiSimangaliso Wetland Park2 min walk
  • Popular LocationThe Gallery-St Lucia11 min walk
  • Popular LocationSt. Lucia Estuary Beach16 min drive
  • AirportHluhluwe (HLW)67 min drive

Choose dates to view prices

About this area

St. Lucia

Elephant Lake Hotel is located on the waterfront and in an area with good shopping. Cape Vidal is a local attraction and the area's natural beauty can be seen at iSimangaliso Wetland Park and St. Lucia Estuary Beach. Discover the area's wildlife on a nearby safari, or try your luck with game drives.

What's nearby

  • iSimangaliso Wetland Park - 2 min walk
  • The Gallery-St Lucia - 11 min walk
  • St. Lucia Estuary Beach - 16 min drive
  • Monzi Golf Club - 18 min drive
  • Mission Rocks Beach - 34 min drive

Getting around

  • King Shaka Intl. Airport (DUR) - 146 min drive

Restaurants

  • Kauai Restaurant - 2 min walk
  • Braza - 2 min walk
  • Barraca - 2 min walk
  • Wimpy - 4 min walk
  • St Lucia Ski Boat Club - 5 min drive

About this property

Elephant Lake Hotel

Family-friendly hotel with rooftop terrace and conference center
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a rooftop terrace, a conference center, and conference space.
Elephant Lake Hotel offers 56 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished. 32-inch LED televisions come with premium satellite channels.

Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages spoken

Afrikaans, English, Zulu

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Free offsite parking
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)

Food and drink

  • English breakfast available for a fee daily 7:00 AM–9:30 AM: ZAR 150 for adults and ZAR 100 for children
  • 1 restaurant
  • 1 bar
  • Free daily reception

Things to do

  • Ecotours
  • Outdoor pool
  • Playground

Family friendly

  • Babysitting (surcharge)
  • In-room child care (surcharge)
  • Outdoor pool
  • Playground

Conveniences

  • Front-desk safe
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Conference center (1399 square feet of space)
  • Meeting room

Outdoors

  • Garden
  • Outdoor play area
  • Pool sun loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels

Entertainment

  • 32-inch LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker

Outdoor space

  • Balcony

More

  • Desk
  • Desk chair
  • Individually furnished
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Shuttle services

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for English breakfast: ZAR 150 for adults and ZAR 100 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Pool access available from 6:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Elephant Lake Hotel St. Lucia
Elephant Lake St. Lucia
Elephant Lake Hotel
Elephant Lake Hotel Hotel
Elephant Lake Hotel St. Lucia
Elephant Lake Hotel Hotel St. Lucia

Frequently asked questions

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 19 out of 68 reviews
5 - Excellent 28%
Rating 4 - Good. 27 out of 68 reviews
4 - Good 40%
Rating 3 - Okay. 11 out of 68 reviews
3 - Okay 16%
Rating 2 - Poor. 5 out of 68 reviews
2 - Poor 7%
Rating 1 - Terrible. 6 out of 68 reviews
1 - Terrible 9%

3.9/5

Cleanliness

3.7/5

Staff & service

2.0/5

Amenities

3.7/5

Property conditions & facilities

3.3/5

Eco-friendliness

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Comfortable, very quiet and good location.
Stayed 3 nights in Mar 2022

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valentine’s
Great
Stayed 2 nights in Feb 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
St Lucia vibes
Perfectly located !!! Rooms were spacious & clean & loved the pool layout.
View from our room
spacious room with pool view
St Lucia main beach
Stayed 1 night in Dec 2021

1/5 Terrible

Traveled with family
Disliked: Staff & service
This hotel is in a great location but completely neglected and poorly managed: inadequate linen ( 2 towels per room); Aircons in a state of disrepair, no cappuccino machine, pool area not managed ( outsiders come to swim), restaurant almost non-existent.
Stayed 4 nights in Dec 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrendous!
Pathetic customer service! 45mins to check in, 30 minutes to check out. Manager is “too busy” to address any issues. Old, dilapidated hotel.
Stayed 2 nights in Dec 2021

2/5 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
Service was very bad, no one attended us when we arrived we even took keys by ourselves because there was no one at reception and also when we checked out we just left the keys, there was no one. Cockroach in our room, it was not clean even the balcony. Breakfast was fine. No fridge. Overall we was so disappointed.
Stayed 1 night in Oct 2021

2/5 Poor

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Fair - Wifi, damp, breakfast needs to improve
Wifi in the reception area only, not in the rooms. Staff not really friendly. We were sent to the right room and found it unbearably smelling of dump from the mat. We were given another room and it was better than the first, but it smells too. Breakfast can be nice but it was smaill portions. The hotel is nicely and centrally situated. We saw the hippos upclose. Great hotel and it can be upscaled easily. Nice swimming pool and gardens.
Stayed 2 nights in Jun 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place, very convenient, walking distance to shops and restaurants. Would suggest a mini fridge in rooms though.
Stayed 2 nights in Apr 2021

3/5 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

3/5 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
nhappy
Upon arrival I was sent to a room that I have not paid for. After asking and telling the receptionist about this she had told me all other rooms are fully booked and they cannot do anything. I found this very frustrating as I did not get what I paid for. The room was a king size bed what I paid for but yet I was given two single beds.
Stayed 3 nights in Mar 2021