3 Mullett Street, St Lucia, St. Lucia, KwaZulu-Natal, 3936
Explore the area
Popular LocationiSimangaliso Wetland Park2 min walk
Popular LocationThe Gallery-St Lucia11 min walk
Popular LocationSt. Lucia Estuary Beach16 min drive
AirportHluhluwe (HLW)67 min drive
Choose dates to view prices
About this area
St. Lucia
Elephant Lake Hotel is located on the waterfront and in an area with good shopping. Cape Vidal is a local attraction and the area's natural beauty can be seen at iSimangaliso Wetland Park and St. Lucia Estuary Beach. Discover the area's wildlife on a nearby safari, or try your luck with game drives.
Family-friendly hotel with rooftop terrace and conference center
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a rooftop terrace, a conference center, and conference space.
Elephant Lake Hotel offers 56 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished. 32-inch LED televisions come with premium satellite channels.
Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Languages spoken
Afrikaans, English, Zulu
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Social distancing
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.
Property amenities
Internet
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Free RV/bus/truck parking on site
Free offsite parking
Airport shuttle on request
Area shuttle (surcharge)
Beach shuttle (surcharge)
Cruise terminal shuttle (surcharge)
Food and drink
English breakfast available for a fee daily 7:00 AM–9:30 AM: ZAR 150 for adults and ZAR 100 for children
1 restaurant
1 bar
Free daily reception
Things to do
Ecotours
Outdoor pool
Playground
Family friendly
Babysitting (surcharge)
In-room child care (surcharge)
Outdoor pool
Playground
Conveniences
Front-desk safe
No elevators
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Luggage storage
Tour/ticket assistance
Business services
Conference center (1399 square feet of space)
Meeting room
Outdoors
Garden
Outdoor play area
Pool sun loungers
Rooftop terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Renovations and closures
The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):
Dining venue(s)
Shuttle services
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Fee for English breakfast: ZAR 150 for adults and ZAR 100 for children (approximately)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
We should mention
Pool access available from 6:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
National rating
Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.
Property is also known as
Elephant Lake Hotel St. Lucia
Elephant Lake St. Lucia
Elephant Lake Hotel
Elephant Lake Hotel Hotel
Elephant Lake Hotel St. Lucia
Elephant Lake Hotel Hotel St. Lucia
Frequently asked questions
Yes, this property has an outdoor pool. Pool access is from 6:00 AM–10:00 PM.
No, pets are not allowed at this property.
Self parking is free at this property; nearby parking is also free.
Check-in is from 2:00 PM - 8:00 PM. After-hours check-in is not available.
Check-out is at 10 AM.
Located on the waterfront, this family-friendly hotel is 2 mi (3.2 km) from St. Lucia Estuary Beach and 10.1 mi (16.3 km) from Monzi Golf Club.
Yes, Elephant Lake Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Elephant Lake Hotel cancellation policy on our site for more details about any exclusions or requirements.
Overall score and ratings
3.7
Good
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Perfectly located !!! Rooms were spacious & clean & loved the pool layout.
Stayed 1 night in Dec 2021
1/5 Terrible
Ndumiso
Traveled with family
Jan 1, 2022
Disliked: Staff & service
This hotel is in a great location but completely neglected and poorly managed: inadequate linen ( 2 towels per room); Aircons in a state of disrepair, no cappuccino machine, pool area not managed ( outsiders come to swim), restaurant almost non-existent.
Service was very bad, no one attended us when we arrived we even took keys by ourselves because there was no one at reception and also when we checked out we just left the keys, there was no one. Cockroach in our room, it was not clean even the balcony. Breakfast was fine. No fridge. Overall we was so disappointed.
Stayed 1 night in Oct 2021
2/5 Poor
Koliwe
Jun 21, 2021
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Fair - Wifi, damp, breakfast needs to improve
Wifi in the reception area only, not in the rooms. Staff not really friendly. We were sent to the right room and found it unbearably smelling of dump from the mat. We were given another room and it was better than the first, but it smells too. Breakfast can be nice but it was smaill portions. The hotel is nicely and centrally situated. We saw the hippos upclose. Great hotel and it can be upscaled easily. Nice swimming pool and gardens.
Upon arrival I was sent to a room that I have not paid for. After asking and telling the receptionist about this she had told me all other rooms are fully booked and they cannot do anything. I found this very frustrating as I did not get what I paid for. The room was a king size bed what I paid for but yet I was given two single beds.