- Liked: Cleanliness
- Disliked: Staff & service, amenities, property conditions & facilities
Main selling point..infinity pool..closed and watching the workers and their progress for the 5 days we were there..another 6 months easy. No easy walk to outside always waiting for elevators. Pool towel holder always empty with no sign to go to lobby to get towels. Staff unfriendly and un-inviting to talk with no smiles on anyone's faces. Outside pool chairs plastic and cheap. Lets talk the pillows...good heavens. 12 plus in our room and can't find a single good one. There were not two of the same pillows in the bunch. Nightmare if you are a pillow lover! Workout room. small no fans or air circulation. can't imagine it in the summer. Asked for a portable fan for our room..they don't have any..next day there is one behind the lobby. Mattresses..kinda hard..no pillow-top bedding to help make it comfy. This is a 4 star hotel? Heated pool..heck no..maybe for penguins...but not February Florida weather. Told we could get later checkout. Went all the way to room with everything from pool and keys disabled. Again it is a lot of up and down and waiting for elevators. I did not like this hotel. I am extremely disappointed that we splurged on this place. So many smaller places for much less. House cleaning came late in the day..made it hard to get ready for evening having to wait for them to pack up and leave..had to go to the carts each day to get extra wash cloths..ran out of kleenex (one half box) and toilet paper. Each day I had to go and get something. Very sad.