“We had three people in our room. King bed with sofa bed and kitchen. Three people were on the reservation. We had to ask multiple times for towels. We had to ask for bedding for the sofa bed. There were crumbs in the sofa bed when we unfolded it. The staff did immediately provide towels and bedding every time we asked. The room was showing wear and tear. The breakfast was good and the fresh baked cookies in the afternoon was a nice touch.”
“I’m not sure how this hotel has such a high rating. Our room had an odd smell that might have been mildew or mould. I could still smell it after we left! It didn’t feel clean.”