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Get an overview of this hotel 

Retreat on Tenerife

This hotel is in a residential area, a 5-minute walk from the center of Santa Cruz, Tenerife’s capital, and 6 kilometers from the main harbor.

Pool under the trees

This 5-story, colonial-style hotel features extensive sub-tropical gardens, an indoor and outdoor pool and bar, casino, and small business center.

Space for relaxing

The high-ceilinged, air-conditioned guestrooms offer antique-style decor with marble flooring, flat-screen TVs, fireplaces, bidets, and bathroom telephones. In-room massage is available.

Hotel Amenities

Hotel Amenities

The hotel has many amenities for both the working visitor and leisure guest, including a casino, reading room, lush gardens, heated indoor pool with loungers, a sauna, and a steam room. Relax at Spa Mencey while you receive a body or facial treatment. A 24-hour business center with Internet access and 14 elegant meeting rooms provide conference facilities. The hotel features a round-trip airport shuttle, a parking garage, and child care service (surcharges apply).

  • 24-hour business center 
  • 24-hour front desk 
  • Babysitting or childcare 
  • Babysitting or childcare (surcharge) 
  • Bar/lounge 
  • Beach sun loungers 
  • Pool umbrellas 
  • Breakfast available (surcharge) 
  • Coffee shop or café 
  • Free reception 
  • Concierge services 
  • Conference space 
  • Elevator/lift 
  • Fitness facilities 
  • Free WiFi 
  • Full-service spa 
  • Garden 
  • Gift shops or newsstand 
  • Indoor pool 
  • Laundry facilities 
  • Luggage storage 
  • Meeting rooms 14 
  • Multilingual staff 
  • Number of buildings/towers - 1 
  • Number of floors - 4 
  • Number of meeting rooms - 10 
  • Number of restaurants - 2 
  • Outdoor pool 
  • Pool sun loungers 
  • Sauna 
  • Self parking (surcharge) 
  • Shopping on site 
  • Smoke-free property 
  • Spa services on site 
  • Spa treatment room(s) 
  • Spa tub 
  • Steam room 
  • Terrace 
  • Total number of rooms - 261 
  • Tours/ticket assistance 
  • Turkish bath/Hammam 
  • Wedding services 
  • Year Built 1950 

Family Friendly Amenities

  • Babysitting or childcare (surcharge)  
  • Cribs/infant beds (complimentary)  
  • Free Wi-Fi  
  • Indoor pool  
  • Laundry facilities  
  • Outdoor pool  
  • Soundproofed rooms  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Room Amenities

  • Air conditioning 
  • Bathrobes 
  • Bidet 
  • Blackout drapes/curtains 
  • Climate control 
  • Coffee/tea maker 
  • Free toiletries 
  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 
  • Daily housekeeping 
  • Desk 
  • Flat-panel TV 
  • Free WiFi 
  • Hair dryer 
  • Hypo-allergenic bedding available 
  • In-room safe 
  • Iron/ironing board (on request) 
  • Minibar 
  • Phone 
  • Private bathroom 
  • Room service (24 hours) 
  • Shower/tub combination 
  • Soundproofed rooms 
  • Yard 

Where to Eat

Guests of the Iberostar Hotel Mencey enjoy a buffet breakfast (surcharge) each morning.

Guests can dine on International cuisine at the Restaurant Los Menceyes serving breakfast, lunch, brunch, dinner and a kid's menu. The hotel also offers 24-hour room service.

Los Laureles Restaurant offers grilled fish or rice-based meals - Open from 1 PM to 4 PM.

Iballa Cocktail Bar offers cake specialties and coffee selection during the day and drinks in the evening. Live music is also available.

Casino Bar offers a selection of cocktails.

Nearby Things to Do

Tenerife's main harbor is located 1.5 miles (2 km) from the hotel. In addition to being a major port of call for international cruise liners, private yachts can be chartered and ferries are available for island hopping. An outdoor swimming pool is available onsite.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golfing nearby 
  • Bicycle rentals nearby 
  • Scooter/moped rentals nearby 
  • Mountain biking nearby 
  • Hiking/biking trails nearby 
  • Golf lessons available nearby 
  • Pilates classes on site 
  • Playground on site 
  • Yoga classes/instruction on site 

Spa Services

  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 
  • Steam room in spa 
  • Manicures and pedicures 

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-in time ends at Midnight

Check-out

Check-out time is Noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

No pets or service animals allowed

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Self parking fee: EUR 12 per day
  • Rollaway beds are available for an additional fee
  • Facilities fee: EUR 15 per person, per day and includes use of:
- Spa
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Grand Hotel Mencey
  • Hotel Iberostar Mencey
  • Iberostar Grand Hotel Mencey
  • Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
  • Iberostar Grand Mencey
  • Iberostar Grand Mencey Santa Cruz de Tenerife
  • Iberostar Hotel Grand Mencey
  • Iberostar Hotel Mencey
  • Iberostar Mencey
  • Iberostar Mencey Grand Hotel
  • Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation. This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

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